Job Purpose Supporting the Key Account team with the coordination of ocean imports, whilst managing the movement of freight between destinations using both internal and third-party resources.

Duties & Responsibilities

• Receiving and processing customer requirements, creating job files in the internal freight system and ensuring all information is entered accurately.
• Entering costs and charges onto completed job files to ensure customers are invoiced correctly and on time.
• Working with the finance team to resolve any invoice queries.
• Arranging the transportation of freight in the most cost-effective way, whilst meeting customer requirements.
• Planning deliveries and carrying out the necessary checks in advance to ensure goods arrive on time.
• Managing releases from shipping lines, obtaining required authorisations and ensuring all payments and invoices are handled appropriately.
• Supporting PO management and producing reports for key customers.
• Taking on any additional duties as reasonably required to support the wider business.

Skills & Attributes

• Strong customer service and communication skills, both written and verbal.
• Proactive, commercially aware and highly organised.
• Excellent attention to detail with the ability to manage multiple priorities under pressure.
• A collaborative team player who builds strong relationships internally and externally.
• Calm and flexible when working to deadlines.
• Self-motivated and eager to develop through experience and training.
• Able to work independently with minimal supervision.

Qualifications & Experience

• Minimum one years' experience in a shipping or freight forwarding role.
• Working knowledge of Destin8 and CNS systems.
• Proficient in Microsoft Office.
• Thorough understanding of Incoterms.