Client Support Agent

• Annual Salary: Negotiable, dependent on experience
• Location: Sevenoaks
• Job Type: Full-time 08:00-17:00 Monday to Friday 

We are seeking a Client Support Agent to join a client of ours, responsible for managing client service and returns processes, and ensuring client satisfaction through effective communication and resolution of queries. This role is ideal for someone with experience in a distribution setting and familiarity with Warehouse Management Systems (WMS).

Day-to-day of the role:

• Manage client service and returns processes, ensuring efficient and accurate reporting.
• Utilise order processing systems and software to book and distribute orders to major retailers.
• Correspond with clients to resolve queries and see requests through to resolution, enhancing client satisfaction.
• Support clients with their order experience through our WMS System.
• Resolve client queries via email and telephone promptly and efficiently.
• Use courier portals to raise AWB labels, ensuring high attention to detail.
• Answer phone calls and categorise email requests to facilitate quick and effective communication.
• Communicate, receive, and process client requests, ensuring all client needs are met.
• Collaborate with Account Managers, Client Service, Logistics, Warehouse, and Accounts teams to ensure smooth operational transparency for senior management.

Required Skills & Qualifications:

• Experience in a distribution setting is advantageous.
• Familiarity with Warehouse Management Systems (WMS) is preferred.
• Strong communication skills, capable of handling client interactions via email and telephone.
• Ability to work independently and as part of a team.
• Excellent organisational skills and attention to detail.
• Proven ability to manage multiple tasks and priorities in a fast-paced environment.

If you are interested in this role, please apply today.