Product Design Lead | Hybrid | London

Are you a Product Design Lead or Director who thrives at the intersection of creative direction and experience design? We're recruiting on behalf of one of London's leading digital experience agencies, looking for a rare hybrid talent to help shape the future of their product design practice.

The Opportunity

This is a high-impact role sitting at the heart of a fast-moving, ambitious agency. You'll own and drive the creative and experience vision across complex digital briefs , from websites and apps to design systems, AI-powered experiences and conversational interfaces.

You'll work closely with strategy, creative, tech and client teams, translating messy, complicated challenges into clear journeys, sharp design principles and experiences that are as beautiful as they are functional.

What You'll Be Doing

• Leading the definition of product and experience visions for ambitious digital clients
• Turning complex problems into clear journeys, flows, structures and design principles
• Inspiring visual and interaction craft across the team – not just overseeing process
• Bringing rigour to UX without making it feel slow or academic
• Prototyping, testing and iterating quickly in fast-moving client environments
• Working closely with tech and production to make sure ideas can actually be built
• Mentoring designers and raising the standard of thinking and execution around them
• Helping push the agency into new territory – AI, conversational UI, agentic services and more intelligent digital experiences

What We're Looking For

• Strong agency experience
• Senior experience in product design, experience design or UX/UI leadership – agency background strongly preferred
• Someone who instinctively gets that brand, behaviour and usability need to work together
• A confident creative leader who can stand up in a room and tell a clear, compelling story
• Equally comfortable in Figma getting hands on as presenting a vision to a client
• Fluent in modern digital – design systems, service journeys, AI-powered experiences
• A natural mentor who raises the bar for the people around them
• Strong instincts and the conviction to use them – this person doesn't need everything perfectly defined before they can lead

What We're Not Looking For

A pure UX process person who can't push creative quality. Or a visual designer who can't structure and validate complex experiences. This role needs both.

The Culture

This is an agency that believes digital can unlock real value for people and for business. They make experiences people genuinely need – not just interfaces that look good. The team is talented, ambitious and fast-moving. You'll be expected to lead, inspire and help define where modern product design is going – not just where it's been.

Ready to lead something that matters?

If you're a Product Design Lead or Director looking for your next challenge in a high-expectation, creatively ambitious environment, we'd love to hear from you. Apply now or get in touch for a confidential conversation.

*Rates depend on experience and client requirements