Join Superdrug Head Office- Make a Real Difference Every Day!

Location: Superdrug Head Office Hours:37.5 | 9.00am – 5.30pm – Hybrid with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station. Salary:Competitive + bonus potential (up to 30%) + car allowance

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

Were a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people they make the difference. Were all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here's the exciting bit… A day includes:

– Leading the development, implementation, and expansion of in-house health clinic services, ensuring all services are clinically robust, safe, evidence-based, and fully aligned with regulatory and professional standards. This includes oversight of both existing services and the introduction of new healthcare offerings across the business. – Acting as the Responsible Supervising Clinician for Yellow Fever services, ensuring full compliance with national standards, maintaining accreditation requirements, and providing clinical oversight to safeguard high-quality patient care. – Working collaboratively with the healthcare services, operations and trading teams to design, implement, and continuously optimise new and existing clinical service offerings, ensuring they meet customer needs and commercial objectives while maintaining patient safety. – Providing advanced clinical expertise and input into service expansion decisions, including advising on clinical models, risk management, and patient pathways to support safe and effective service delivery. – Playing a key role in shaping and influencing the strategic direction of Superdrugs clinic services portfolio, supporting innovation, service growth, and alignment with wider organisational priorities. – Supporting the embedding of robust clinical governance frameworks within clinic services, ensuring that all new developments are delivered with appropriate safeguards, training, and oversight mechanisms in place. – Evaluating service performance, patient outcomes, and clinical quality to drive continuous improvement and innovation across the clinic portfolio. – Acting as a clinical leader and subject matter expert, providing guidance and support to internal stakeholders on matters relating to medicines and clinic-based care.

Key Responsibilities:

– Lead on the creation, development, and continuous improvement of clinic-based healthcare services – Strategically develop in-house clinic services in collaboration with the healthcare services team – Review, authorise, write, and sign off Patient Group Directions (PGDs) and Patient Specific Directions (PSDs) in line with legal, regulatory, and professional frameworks – Act as the subject matter expert and provide complex clinical advice and decision-making support across clinic services – Develop, review, and approve clinic policies, procedures, and guidance documentation – Support regulatory compliance across all health clinic services – Represent the organisation at external stakeholder groups, professional forums, and conferences – Contribute to and support clinical governance frameworks and assurance processes – Manage the health clinics development cost centre, ensuring effective budget oversight and resource utilisation

Safeguarding our Patients – Ensure the design, development, and delivery of clinic services consistently operate in line with all relevant regulatory, legal, and professional requirements. – Embed and support robust clinical governance processes to maintain high standards of patient safety, clinical effectiveness, and quality of care across all clinic services. – Provide clinical leadership in the review and investigation of incidents, complaints, and near misses, ensuring timely identification of root causes, implementation of corrective actions, and sharing of learning to prevent recurrence. – Ensure all Patient Group Directions (PGDs), policies, and clinical procedures are safe, evidence-based, up to date, and subject to regular review in line with best practice and legislative requirements. – Support the development and maintenance of risk management frameworks, ensuring that clinical risks are proactively identified, assessed, and mitigated. – Monitor and evaluate clinical outcomes, service performance, and patient feedback to drive continuous improvement in patient safety and experience. – Provide expert clinical advice to support teams in managing complex patient safety issues and governance queries, ensuring consistent and appropriate decision-making. – Champion a culture of safety, openness, and continuous learning, supporting compliance with duty of candour and regulatory reporting requirements.

Supporting our People – Develop, review and deliver high-quality clinical training programmes aligned to clinic services, ensuring all healthcare professionals are equipped with the knowledge, skills, and competencies required to deliver safe and effective care. – Support the ongoing development of the medicines and prescribing team, providing clinical guidance, mentorship, and structured learning opportunities to enhance capability and confidence in practice. – Promote and embed a culture of continuous professional development and clinical excellence, encouraging reflective practice, continuous learning, and adherence to professional standards. – Facilitate and contribute to internal and external training events, workshops, and education sessions, sharing expertise and supporting the dissemination of best practice across the organisation. – Identify training needs through service evaluation, incident trends, and governance activities, ensuring that learning is responsive, targeted, and aligned to patient safety priorities. – Provide coaching and professional support to healthcare colleagues, enabling them to develop clinical reasoning, prescribing competence, and decision-making skills. – Support the implementation of competency frameworks and training assurance processes, ensuring appropriate documentation and evidence of capability for all clinic roles. – Act as a clinical role model, championing high sta