What’s in it for you?

• Exposure to a fast-paced, client-facing business environment
• Opportunity to develop across operations, administration, and client services
• Clear progression into senior admin, operations, or management roles
• Supportive team culture with ongoing development

Must have’s

• Proven experience within administration, office support, or business support roles
• Excellent telephone manner with confident communication skills
• Strong interpersonal skills with the ability to build rapport quickly
• Experience handling client queries and complaints professionally
• Highly organised with strong attention to detail
• Proficiency in Microsoft Office, particularly Excel and Outlook
• Confident managing multiple priorities in a fast-paced environment

Nice to have’s

• Experience as a PA, Executive Assistant, or senior administrator
• Background within business centers, serviced offices, property, or corporate environments
• Familiarity with CRM systems or booking platforms
• Experience in a customer-facing or front-of-house role

So, what will you be doing?

• Providing high-level administrative support to the Business Center Manager and wider team
• Managing diaries, meeting room bookings, travel arrangements, and scheduling
• Preparing reports, presentations, and correspondence to a high standard
• Acting as the first point of contact for calls, emails, and visitors
• Handling a high volume of calls with a professional and polished approach
• Managing client queries, concerns, and complaints with a calm, solution-focused mindset
• Investigating issues, liaising internally, and ensuring effective resolution
• Welcoming visitors and conducting engaging tours of the business center facilities
• Presenting services and spaces confidently to prospective clients
• Supporting the day-to-day operations of the center to ensure smooth running
• Assisting with on boarding new clients, office moves, and coordination tasks
• Maintaining high standards across meeting rooms and communal areas
• Updating internal systems, databases, and CRM platforms
• Producing reports on occupancy, client activity, and performance
• Identifying opportunities to improve processes and operational efficiency

Helpful extras

• Professional, confident, and approachable manner
• Strong organisational and multitasking abilities
• Calm under pressure with a proactive, solutions-driven approach
• Positive and friendly attitude, with a focus on delivering excellent service

Interested? Send your CV to Tatiana at i2i Recruitment today! Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it’s successful.