Reed
TEMP OPPORTUNITY – COMPLAINT'S INVESTIGATOR (Local Authority)
Hybrid – Wembley | Immediate Start | Ongoing Temp Booking
£23.81 PAYE / £30.88 Ltd/Umbrella
Are you an experienced Local Authority Complaints Officer ready to hit the ground running? We’re seeking a confident, articulate professional with strong investigation skills and the ability to manage complex and sensitive cases.
What we’re looking for:
Extensive complaints handling experience, ideally within:
- Housing
- Repairs
- Homelessness
- Public Realm
Strong experience managing Stage 2 complaints, including:
- Drafting high-quality written responses for Corporate Directors & senior stakeholders
- Conducting thorough investigations and ensuring cases reach full resolution
- Applying tact, diplomacy & professionalism when dealing with challenging situations
The ideal candidate will have:
Tenacity to see complex investigations through
Confidence working with senior leaders
Excellent written communication
A calm, diplomatic approach
Location & Working Pattern:
Hybrid working in Wembley, with an immediate start required.
To apply for this job please visit www.reed.co.uk.
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