JOB SWITCH LTD
Role purpose Housing Officer
Housing Officer The Council is focused on delivering the best possible outcomes for its residents. To do this the Council needs employees who thrive in an agile and networked organisation and can provide a housing service that reflects the needs of its residents.
Housing Officer We are seeking an experienced Housing Officer with a minimum of 2 years' experience in general needs housing management.
Housing Officer Due to high demand, the successful candidate will be required to work on-site 4 days a week and 1 day working from home.
Housing Officer Delivering an integrated housing service to tenants and leasehold customers and to work closely with other teams, councilors and Tenants & Residents Associations to achieve and maintain sustainable tenancies in sustainable communities.
Providing a proactive and customer focused housing management service across a designated area and ensuring that the Council fulfills its legal and contractual obligations to tenants and leaseholders.
Acting as a regular and visible presence on Estates, taking action to make sure the neighbourhood is safe and well maintained and providing advice, information and reports on any housing management matter.
Championing resident and community engagement and involvement at all times; including working with residents to develop estate improvement plans
The role reports directly to the Senior Manager – Tenancy Services and is responsible for providing a housing management service to an allocated geographical area. There is currently no line management responsibility.
Have a minimum of 2 years tenancy management experience
hold a professional qualification
Have excellent communication skills-, i.e. Communicating clearly, confidently and appropriately with residents, partners and colleagues using the best methods of communication
Have housing/tenancy management experience
Be Numerate and have good report/letter writing skills
Be able to work successfully with key stakeholders within and outside of the Council including Members, residents, businesses, communities, partner organisations and other public services
Demonstrate agility and adaptability in mindset and ways of working
Demonstrate innovation and creativity
Have a track record of using IT systems and automation successfully to enhance the delivery of housing/tenancy management.
Question and challenge ways of working, with an understanding of the bigger picture in terms of the corporate context and external environment
Demonstrate commitment to own personal and professional development to meet the changing demands of the role
Demonstrate a high level of innovation and creativity.
Understanding of Regeneration
Knowledge on Housing Regulator Consumer Standards
Able to attend evening meetings
To apply for this job please visit www.reed.co.uk.
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