Role: Customer Retentions Advisor

Location: Altrincham (hybrid working 2/3 days per week in office)

Hours: Mon-Fri between 8am-6pm & Sat 9am-5.30pm

Salary: £26,228 + bonus + great benefits

This is an exciting opportunity for an experienced Customer Retentions Advisor to join my client on a permanent basis as their team is growing. Hybrid working at their Altrincham office.

Do you have proven experience in a customer-facing, sales or retention role?

Can you handle high volumes of inbound/outbound calls?

Have you proactively contacted existing customers to ensure continuing customer satisfaction?

The Role of a Customer Retentions Advisor

• Handle Objections: Engage with customers considering cancellation, identifying their concerns, and offering tailored solutions to retain their business.
• Negotiate & Re-sell: Confidently negotiate contracts and pricing to maximize value for both the customer and the company.
• Relationship Management: Proactively contact existing customers to ensure satisfaction and increase loyalty.
• Target Driven: Achieve and exceed individual and team retention targets.
• Data Management: Accurately update CRM systems with feedback, call outcomes, and future-dated leads.

What We Are Looking For

• Experience: Proven experience in a customer-facing, sales, or retention for the Customer Retentions Advisor role.
• Skills: Strong negotiation and communication skills with the ability to empathize and build rapport.
• Mindset: Resilient, target-driven, and proactive, with a solutions-oriented approach to problem-solving.
• Technical Skills: Proficient with CRM systems and MS Office.

Key Requirements of the Customer Retentions Advisor

• High-Volume Calls: Experience handling high volumes of inbound/outbound calls.
• Proactive Retention: Focusing on identifying at-risk customers early.
• Compliance & Quality Assurance: Experience working within regulated environments
• Hybrid Working: This role offer hybrid working.
• Targets: Emphasis on hitting KPIs for revenue protection.

Please follow the link to apply for this Customer Retentions role based in Altrincham.

Disclaimer
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