HR GO Recruitment
Job Title: Admin Coordinator
Location: Ashford
Salary: Starting salary £28,000 – £29,000 per annum (dependent on experience, this will be reviewed again after probationary period)
Hours: Monday to Friday 08:30 – 17:30 (Office based with some flexibility to work from home)
Job overview:
We are looking for an experienced Admin Coordinator to lead and develop a team of Customer Service Advisors . The successful candidate will be responsible for day to day team management, workload distribution, performance monitoring, and ensuring service levels are consistently met.
Duties include:
- Lead a team of Customer Service Advisors, providing regular check-ins, motivation and coaching.
- Allocate and balance workloads across the team to maintain efficiency and meet demand.
- Monitor service levels and KPIs, identify gaps and implement actions to meet targets and SLAs.
- Conduct one-to-ones, performance reviews and deliver regular feedback and development plans.
- Manage shift rotas, cover planning and resource forecasting to ensure continuous service delivery.
- Handle escalations and complex enquiries, supporting advisors where needed.
- Liaise with other teams to ensure smooth handovers and consistent customer experience.
Skills/experience required:
- Previous experience supervising/managing a team in an office setting is essential
- Strong communication skills
- Previous experience in diary management and scheduling would also be preferred.
To apply for this job please visit www.reed.co.uk.
Make this application stronger
Use these quick checks before applying so your CV, interview preparation and job search are better matched to this vacancy.
Before you apply
Check the key details and make sure the role matches what you are looking for.
- Review the job title, company, location, salary and working pattern if provided.
- Check the skills, experience or qualifications requested by the employer.
- Make sure the commute, hours and contract type are realistic for you.
Tailor your CV
For Customer Services Jobs, highlight the most relevant skills, experience and achievements linked to this type of work. Keep it honest, clear and focused on what the employer is asking for.
Use the CV Builder or browse Career Advice.
Prepare for interview
If your application is successful, prepare simple examples that show your motivation, strengths and suitability.
Keep searching smarter
Do not rely on one application. Keep searching similar roles and set up alerts so new vacancies reach you faster.