Elevation Recruitment Group
Customer Service Advisor
Sheffield | Full Time | Permanent
Salary (DOE) + Excellent Benefits
Are you passionate about delivering exceptional customer service and building strong relationships with customers? Do you thrive in a fast-paced environment where no two days are the same? If so, we'd love to hear from you.
We're recruiting on behalf of a well-established, growing international business for a Customer Service Advisor to join their friendly and supportive team in Sheffield. This is an excellent opportunity for someone with strong administration and communication skills who enjoys providing first-class service while coordinating orders from enquiry through to delivery.
The Role
As a Customer Service Advisor, you'll be the key point of contact for customers, ensuring orders are processed accurately and queries are resolved efficiently. You'll work closely with internal departments to provide a seamless customer experience and support both UK and international accounts.
Key Responsibilities
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Managing customer enquiries via phone and email in a professional and timely manner.
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Processing sales orders accurately and efficiently.
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Maintaining and updating customer information within the CRM system.
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Liaising with internal teams including Sales, Logistics and Warehouse to ensure smooth order fulfilment.
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Providing updates on deliveries, stock availability and order progress.
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Handling customer queries and resolving issues with a proactive approach.
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Producing and maintaining accurate documentation and records.
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Supporting the wider customer service team with administrative duties as required.
About You
We're looking for someone who is organised, customer-focused and enjoys working in a busy office environment.
Ideally, you'll have:
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Previous experience in a Customer Service, Sales Support or Customer Administration role.
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Experience of sales order processing.
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Good working knowledge of CRM systems and Microsoft Office.
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Excellent communication and relationship-building skills.
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Strong attention to detail and the ability to prioritise workload.
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A positive, team-oriented attitude with a willingness to learn.
Desirable (but not essential):
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Experience supporting export or international customers, including an understanding of export documentation or processes.
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The ability to speak an additional language.
If you're a customer-focused professional looking for your next opportunity in Sheffield and want to join a business where your contribution will make a real difference, we'd love to hear from you, call Sarah or Amy at Elevation Recruitment Business Support to discuss further.
To apply for this job please visit www.reed.co.uk.
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