Reed
Customer Care Coordinator
- Location: Exeter
- Job Type: Full-time
- Salary: £26.400
- Temporary with the chance to go Permanent
Reed is thrilled to announce an opening for a Customer Care Coordinator to join our client's dynamic team. This pivotal role, reporting to the Customer Care Manager, involves direct communication with customers, site managers, maintenance operatives, and contractors. The successful candidate will play a crucial role in enhancing our customer service by efficiently coordinating the resolution of customer issues.
Day-to-day of the role:
- Provide effective support to homeowners, ensuring all communications regarding defects are handled professionally and in line with our Customer Care Policies and Procedures.
- Work collaboratively with various departments (Construction, Sales, Surveying, and Technical) to optimise communication and achieve the company's KPIs.
- Respond to incoming communications from homeowners following company guidelines.
- Issue works orders to maintenance operatives and subcontractors, monitoring progress through to completion.
- Ensure compliance with the Group's Health, Safety & Environment (HS&E) Policy and maintain high standards throughout the team.
- Perform general administrative duties to support the customer care function.
Required Skills & Qualifications:
- Previous Customer Care experience in a fast-paced environment is preferred but not essential.
- Experience within the housing or construction industry is advantageous.
- Exceptional communication skills and meticulous attention to detail in capturing and logging customer information.
- Ability to remain composed and focused under pressure, with proactive problem-solving skills.
- IT literacy, with proficiency in Microsoft Word, Excel, and Outlook.
- Familiarity with COINS is beneficial, though training will be provided.
Benefits:
- Contributory pension scheme.
- Performance-related bonus.
To apply for the Customer Care Coordinator position, please submit your CV today! Please contact Emma Hutchings at the Reed Exeter office for more information.
To apply for this job please visit www.reed.co.uk.
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