Cameo Consultancy Recruitment Ltd
We are looking for a highly experienced Customer Service Manager to join a successful and growing business in Brackley. The role is full time and permanent offering a salary of between £44,000 to £46,000. Based onsite you will be supporting and managing a small team, managing key accounts, overseeing service delivery and maintaining strong client relationships.
Key Skills Required for the Customer Service Manager:
- Lead, manage, and support the Key Account Administration team, culturing a positive working environment to enhance performance and development
- Build and maintain strong, effective relationships with a portfolio of Key Accounts
- Take full ownership of national and key account contracts, ensuring work is allocated, managed, and delivered in line with agreed KPIs
- Handle escalations, complaints, and service issues, ensuring timely resolution and driving continuous improvement
- Oversee contract renewals and monitor ongoing account performance to maximise client satisfaction and retention
- Manage invoicing processes for Key Accounts, ensuring accuracy and the timely processing of payments to franchisees
- Support the onboarding and training of new team members
- Manage and continuously enhance team processes to ensure alignment with customer requirements and operational efficiency
- Produce and deliver insightful weekly and monthly performance reports to senior management
- Support the onboarding and training of new franchisees, including coordination of logistics and materials
- Provide day-to-day support to franchisees, including systems guidance, handling enquiries, and maintaining effective communication
- Deliver training to franchisees on operational systems and processes
- Provide operational support to Regional Development Managers and engineers
- Support corporate locations with debt management and quote follow-up activities
- Support the planning and delivery of Reunion events, including content development and coordination
Key Skills Required for the Customer Service Manager:
- Proven experience in managing a customer service team
- Experience managing in a contact or call centtre would be an advantage
- Strong, collaborative leadership experience
- Adaptable in a changing environment
- Able to prioritise and manage multiple tasks
- Ability to create and nurture a positive culture
- Experience in managing high volume, fast paced customer service environment
- Proficient IT skills
- Proactive mindset, with excellent problem solving skills
- Highly organised with meticulous attention to detail
- Confident communicator, able to build strong relationships
- Full UK driving licence
What's in it for you?
- Salary £44,000 to £46,000
- Based onsite Mon – Fri pm (30 mins lunch)
- 23 days hol + bank hols (you can also buy and sell hols days)
- Birthday day off (after one year service)
- Training, development and progression
- Annual performance and company related bonus
- Associate days, socials
- Associate equity program
- Plenty of free parking
To apply for this job please visit www.reed.co.uk.
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