ASL Personnel
Excellent opportunity to work for a very well established Freight Forwarder in the Heathrow area who are offering 25 days holiday and a generous bonus scheme.
Our client is expanding their team and are in need of a Special Handling Coordinator to join their international cross trade team department.
Previous ocean freight experience either in imports/exports is essential.
Duties:
• Create and maintain shipment files accurately within the company’s operating system.
• Manage cross-trade shipments from booking through to final delivery.
• Ensure all shipment milestones and operational updates are recorded promptly and
accurately.
• Monitor shipment progress and proactively address any issues or delays.
Customer Communication
• Provide timely and professional updates to UK-based customers.
• Respond to customer enquiries and requests efficiently.
• Maintain a high standard of customer service throughout the shipment process.
• Ensure customers are kept informed of any changes, delays, or exceptions.
• Liaise with origin and destination agents worldwide to obtain shipment updates and
documentation.
• Build and maintain strong working relationships with overseas partners.
• Apply agreed tariffs and cost structures accurately within shipment files.
• Verify supplier invoices against agreed rates, quotations, and operational records.
• Identify discrepancies, unexpected charges, or potential overbilling.
• Raise invoice queries with suppliers and agents where appropriate.
Essential Skills & Experience
Experience in Ocean Freight Operations – Imports / Exports
Strong Administrative, Organisational & Communication skills
Strong Problem Solving Skills
Hours: Mon-Fri 0900-1730
Quarterly bonus scheme
25 holidays per annum then increases after 5 years every year up to 28 days
To apply for this job please visit www.reed.co.uk.
Make this application stronger
Use these quick checks before applying so your CV, interview preparation and job search are better matched to this vacancy.
Before you apply
Check the key details and make sure the role matches what you are looking for.
- Review the job title, company, location, salary and working pattern if provided.
- Check the skills, experience or qualifications requested by the employer.
- Make sure the commute, hours and contract type are realistic for you.
Tailor your CV
For Customer Services Jobs, highlight the most relevant skills, experience and achievements linked to this type of work. Keep it honest, clear and focused on what the employer is asking for.
Use the CV Builder or browse Career Advice.
Prepare for interview
If your application is successful, prepare simple examples that show your motivation, strengths and suitability.
Keep searching smarter
Do not rely on one application. Keep searching similar roles and set up alerts so new vacancies reach you faster.