Customer Insight & Performance Analyst (Contract)

Islington

£40,100

Fixed term contract until 31 December 2026

Would you like to be a Customer Insight & Performance Analyst at Hyde?

We’re looking for a Customer Insight & Performance Analyst to help us understand how our services are performing and how our customers experience them. In this role, you’ll turn data into clear insight, helping teams monitor performance, identify trends, and make informed decisions that improve outcomes for customers and partners.

In this role, you will:

• Provide accurate and meaningful performance data to support reporting across the partnership and meet agreed deadlines.
• Monitor targets, investigate performance trends and variances, and communicate clear findings to stakeholders.
• Check the quality, accuracy, and consistency of data received from subcontractors and partners, escalating issues where needed.
• Support the design, collection, and reporting of customer satisfaction and feedback data to generate actionable insight.
• Support the review and development of systems and digital tools used for performance monitoring and customer insight.
• Produce reports and presentations for a range of audiences, including senior stakeholders, that are clear, relevant, and accessible.

About you

• Experience analysing and interpreting performance or customer data to support decision-making.
• Strong numerical and analytical skills, with the ability to identify trends, risks, and opportunities for improvement.
• Experience producing clear reports, dashboards, or presentations for a range of stakeholders.
• Excellent communication and relationship-building skills, with the ability to work collaboratively across teams and partners.

Why join Hyde?

At Hyde, we’re committed to delivering better services for our customers and communities. This is an opportunity to use your analytical skills to make a visible impact, helping shape service improvement through insight, evidence, and collaboration.

• Great holidays
• 35 hour working week (9-5)
• A fantastic pension
• Life insurance
• Cashback on healthcare
• Shopping discounts
• Agile Working

Diversity, inclusion and accessibility

Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.

As a Disability Confident Employer, we’re happy to provide reasonable adjustments throughout the recruitment process and in the workplace.

Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.