The Role

Join our team as a Customer Delivery Team Advisor, delivering outstanding customer service and supporting our delivery crews and customers through effective communication and issue resolution.

*Working in a very fast-paced environment responding to incoming delivery crew enquiries in a professional and courteous manner. *Identify and assess the delivery crews` and customer needs, providing accurate information and effective solutions that put the customer first. *Assist delivery the crew in navigating our products/services and resolving any queries and concerns that they have, so that they can feedback to the customer. *Record and maintain accurate delivery crew interaction details in our order management systems. *Collaborate with other team members to share insights and improve overall service quality. *Uphold company policies and procedures to ensure consistency and compliance. *Strive to meet and exceed individual and team performance targets. *Provide appropriate resolutions, help and advice to Dream delivery crews in line with established procedures, this includes but is not limited to: Offer agreed incentives to reduce refunds and prevent order cancellations, resolve issues with faulty and damaged goods by following the Company`s Faulty Goods Procedure, raising comfort exchanges *Ensure that all communications, both written and oral, are always professional and of the highest standard and in line with Company guidelines. *Manage the property damage workstream, whilst putting the customer first and ensuring a timely resolution of both delivery crew and customer queries.

In your dream role, you`ll also receive:

*Staff discount *24-hr Retail Trust helpline and resources *Enhanced maternity and paternity pay

The Person

This is the type of person we`re dreaming of:

*Excellent communication at all levels. *A self-motivator with the ability to motivate others by demonstrating a can-do approach to problem solving and team building. *Able to build up effective relationships with colleagues, customers & suppliers. *Able to work efficiently and effectively as part of a team. *Adaptable and flexible in his or her approach to work. *Able to communicate effectively between departments. *Previous customer service experience in a similar environment. *Good I.T Skills, including the Microsoft Office suite. *Excellent organisation and prioritisation skills with a focus on attention to detail.

About Dreams

At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we`d like to make work a special place to be too. We`re the UK`s most loved bed retailer, so it`s important our people feel the love as well. Together we`ve been making bedtimes better since 1985, with no signs of hitting the snooze button.

You`ll join our expert team who deliver 14,000 mattresses, bases and headboards every single week. Now that`s a lot of Zzzs. So if you`re bonkers about bed, silly for siestas and keen on your kip, we think Dreams could be the perfect place for you.

Dreams. Love your job.