Job Overview:

We are seeking a dedicated and professional Customer Service Advisor to join our office-based team. In this role, you will be the first point of contact for customers, providing high-quality support, resolving queries, and ensuring a positive customer experience. This is a fast-paced environment that requires excellent communication skills, attention to detail, and a customer-focused mindset.

Key Responsibilities:

• Handle incoming calls, emails, and enquiries from customers in a timely and professional manner
• Provide accurate information about products, services, and company policies
• Resolve customer issues and complaints efficiently, escalating where necessary
• Maintain and update customer records using internal systems
• Process orders, returns, and requests accurately
• Work collaboratively with other departments to ensure customer satisfaction
• Meet individual and team performance targets and KPIs
• Adhere to company procedures, policies, and data protection regulations

Skills and Experience Required:

• Previous experience in a customer service or office-based role (preferred)
• Strong verbal and written communication skills
• Good organisational and time management abilities
• Ability to work under pressure and manage multiple tasks
• Proficiency in Microsoft Office and general computer systems
• A positive attitude and a strong commitment to customer satisfaction

Personal Attributes:

• Friendly and approachable manner
• Problem-solving mindset
• Reliable and punctual
• Team player with the ability to work independently