Right Now Group
Right Now Group are currently recruiting for a Cargo Customer Service Specilaist to join a well-established aviation and cargo services provider based in the Heathrow area. Our client is seeking a customer-focused individual to support cargo operations, ensuring bookings, capacity management, and customer service activities are handled efficiently and accurately.
Position: Cargo Customer Service
Location: Heathrow
Hours: Monday – Friday, 09:00 – 17:30
Salary: £24,000 – £28,000 per annum (dependent on experience)
Key Responsibilities for a Cargo Customer Service Specialist :
- Manage the complete end-to-end cargo booking process.
- Act as the main point of contact for customer enquiries via telephone and email.
- Liaise with UK freight forwarders, overseas offices, Ground Handling Agents, and internal teams.
- Maintain and update in-house and airline operating systems, ensuring all booking information is accurately recorded.
- Oversee and manage pre-bookings and capacity allocations.
- Monitor capacity control and prioritise shipments to maximise service efficiency.
- Respond to customer requests regarding shipment tracking and post-flight information.
- Coordinate service recovery actions to maintain a high level of customer satisfaction.
- Provide booking lists to Ground Handling Agents and issue pre-alerts to destination stations.
- Support the wider cargo operations team to ensure seamless customer service delivery.
Key Skills for a Cargo Customer Service Executive:
- Previous experience within an Airline, GSSA, Cargo Airline, or Freight Forwarding environment is desirable but not essential.
- Strong customer service skills
- Ability to work effectively in a fast-paced environment while managing multiple priorities.
- Confident working independently and making decisions regarding capacity management.
- Excellent communication and interpersonal skills.
- Strong IT skills with experience using operational systems and Microsoft Office applications.
- Analytical mindset with excellent planning and organisational abilities.
- High level of attention to detail and accuracy.
Please note: The successful candidate will be required to complete any necessary background checks as applicable.
To apply for this job please visit www.reed.co.uk.
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