RELOcruitment
The Opportunity
Our client is a well-established and highly respected removals and storage company seeking an organised, customer-focused Move Coordinator / Manager to join their office team.
This is a varied and rewarding role combining customer service, sales, administration and move coordination. You'll guide customers through their entire moving journey — from first enquiry through to successful completion — playing a key part in the smooth running of a busy, friendly office.
Key Responsibilities
- Preparing accurate quotations from survey reports and customer information
- Conducting video surveys and carrying out customer site visits where required
- Following up quotations and converting enquiries into confirmed bookings
- Handling enquiries via telephone, email and website
- Booking removals and storage services, issuing confirmations, processing payments and raising invoices
- Maintaining accurate customer records and documentation
- Carrying out pre-move and post-move customer calls
- Coordinating delivery schedules for contract customers
- Managing weekly and monthly invoicing processes
- Liaising with customs agents and customers to coordinate European and international moves
- Supporting the smooth day-to-day operation of the office
About You
- Excellent customer service and communication skills
- Strong organisational and administrative abilities with great attention to detail
- Confident speaking with customers by phone, video call and in person
- Good IT skills, including Microsoft Office
- Able to manage multiple tasks and priorities in a fast-paced environment
- A professional, positive and proactive approach
Desirable (Not Essential)
- Experience in sales, customer service or account management
- Background in removals, transport or logistics
- Experience preparing quotations and managing customer bookings
- Knowledge of international shipping or customs processes
What's on Offer
- Salary of £30,000 – £35,000 per annum
- Company pension
- On-site parking
- Full training and ongoing support
- A varied role with genuine responsibility and autonomy
- Real opportunity to develop within a growing business
- Friendly and supportive team environment
If you enjoy working with people, take pride in delivering excellent service and thrive in a fast-paced environment, we'd love to hear from you. Apply today with your CV — all applications handled in strict confidence.
To apply for this job please visit www.reed.co.uk.
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