Service & Installation Coordinator

Salary £30-£33k DOE

Our client is looking for a Service & Installation Coordinator to assist with the day-to-day operations with the sole aim of providing high levels of customer satisfaction.

This is a fast-paced, office-based position where organisation, accuracy and proactive communication are key. You’ll play a vital role in ensuring service and installation activities are scheduled efficiently and delivered to the highest standards.

The Role

You will liaise closely with colleagues on a daily basis to ensure all service and installation-related tasks are completed effectively and on time.

Key responsibilities include:

Coordinating service and installation scheduling activities

Liaising with customers, service engineers, internal teams and suppliers

Booking transport and hotels as required

Raising purchase orders to expedite service and installation work

Operating the simPRO software package to maintain customer records, histories, opportunities, forecasts and financial data

Monitoring and raising call outs from the iHost system during office hours

Actioning labour requests from Service and Installation departments and maintaining engineer schedules

Maintaining the highest levels of accuracy in data entry and financial processing

Deputising for the Out of Hours Escalation Engineer when required (this function attracts additional remuneration)

Responding to customer requirements promptly to ensure complete satisfaction and encourage repeat business

Supporting the smooth operation and ongoing development of the business

Upholding and enhancing the company’s reputation as a market-leading enterprise

About You

Our client is looking for someone who thrives in a busy environment and takes pride in delivering exceptional service.

Essential Experience & Skills:

Experience scheduling engineers or drivers

Highly motivated and able to work independently within agreed boundaries

Technically competent with hands-on experience using business systems and software packages

Highly accurate with strong attention to detail

Reliable and able to work under pressure to meet customer deadlines

Strong multitasking ability and willingness to take on additional responsibilities

Excellent communication skills

Computer & IT literate

Fully committed, hardworking and driven to achieve objectives

Please note:

As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.

In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.