Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview

Vehicle parts and navigating complex delays within the vehicle repair process are at the heart of this role. The introduction of new vehicles to the market has brought unique challenges, necessitating the creation of this position to ensure seamless operations and efficient solutions in an ever-evolving automotive landscape.

Based in our Ipswich office, this is a brand-new role for someone who knows parts, understands the repair journey, and enjoys seeing a job through from start to finish. You’ll take ownership of complex cases that don’t follow the usual process, finding smarter solutions, keeping customers informed, and making real decisions that impact both cost and customer outcomes.

A car isn’t just a car, it keeps people moving. When it’s off the road, life can feel on hold. You’ll play a key role in getting things back on track and delivering a smooth experience with genuine job satisfaction along the way.

How you'll make an impact

• Take ownership of parts delays, proactively driving solutions to keep repairs progressing
• Keep customers and clients informed with clear, timely communication throughout
• Track orders, timelines and availability, maintaining accurate records
• Explore alternative sourcing options when standard supply routes fail
• Build strong relationships with suppliers, dealers and repairers
• Keep customers and clients updated with clear, timely communication
• Assess repair viability, balancing repair costs, timelines and total spend
• Identify trends, risks and smarter ways to improve outcomes

About You

• Background in a motor trade, dealership, parts or bodyshop environment
• Good understanding of parts ordering and repair processes
• Confident communicator with a customer-first approach
• Highly organised with the ability to manage multiple priorities
• Proactive problem-solver with a “can-do” attitude
• Eligible to work in the UK

#LI-KC1 

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.