Reed
Sales Support Coordinator
- Location: West Sussex
- Job Type: Full-time
An exciting opportunity has arisen for a proactive, scientifically minded and customer-focused Sales Support Coordinator to join a Sales & Product Management Team. In this role, you will be a key point of contact for customers, suppliers and internal teams—providing technical support, driving sales activity, and ensuring an exceptional customer experience. You will also play a vital part in maintaining high-quality CRM data to help grow and retain the customer base.
Day-to-day duties of the role:
- Provide technical support to customers and internal teams to maintain high service standards.
- Assist with marketing activities including product newsletters, maintaining mailing lists and updating branded documentation and templates.
- Source alternative products for customers when required.
- Work with Sales, Product Management and Marketing to deliver effective sales campaigns that maximise revenue and customer retention.
- Proactively sell selected products through direct customer engagement and monitor account performance.
- Prepare quotations, proposals, and supporting documents for customers, Sales, and Product Managers.
- Follow up on quotations and enquiries, ensuring all activity is accurately recorded in the CRM.
- Represent the company professionally and courteously in all interactions, ensuring a consistently excellent customer service.
- Support Customer Services during busy periods by processing orders, answering calls, and offering scientific/technical guidance.
CRM & Administration:
- Maintain and update the CRM system with relevant customer, sales, and service information to support business development.
- Provide administrative support to the external Sales Team, ensuring smooth coordination of sales activities.
- Generate reports and insights to inform sales strategies and campaign planning.
Product Knowledge & Marketing Support:
- Build strong knowledge of the product portfolio through training and independent research.
- Attend relevant trade exhibitions, customer events, and training programmes to stay informed and represent the company.
Required Skills & Qualifications:
- Essential – Biology or Chemistry degree
- Proven experience in a sales, technical support, or customer service role, preferably in a scientific or technical field.
- Strong communication and interpersonal skills.
- Ability to manage multiple priorities and work under pressure.
- Proficient in using CRM systems and Microsoft Office.
- Strong problem-solving skills and attention to detail.
- Collaborative team player with a proactive mindset.
Please apply online now if this role sounds like the next career move for you.
To apply for this job please visit www.reed.co.uk.
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