Customer services Team leader

£34,000

Based SW London (Hybrid working).

Our client is a growing managed service that supports vulnerable children and young people through specialist educational programmes. Working in partnership with local authorities, parents, tutors, and teachers, they coordinate tailored learning support for children with a range of complex needs.

They are seeking a Customer Services Team leader to manage customer services coordinators and provide superb levels of client service to their stakeholders. Acting as a central hub for learner onboarding and ongoing case coordination, this role combines customer service, administration, and stakeholder management.

Key responsibilities:

• Coordinating referrals and onboarding new learners.
• Liaising with parents, tutors, teachers, and local authority contacts.
• Managing schedules, cancellations, and changes to tutoring provision.
• Maintaining accurate records and documentation using Zoho CRM.
• Producing reports and ensuring compliance requirements are met.
• Supporting sensitive and sometimes challenging cases, including children with complex disabilities and serious health conditions.

The ideal candidate will have:

• Experience in customer service, client coordination, recruitment, education, healthcare, or administration.
• At least 1 years' experience managing others
• Excellent organisational and communication skills.
• A consultative, empathetic, and solutions-focused approach.
• The ability to manage multiple stakeholders and priorities effectively.
• Experience using CRM systems.

This is a hybrid working model with 3 days in the office.

Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you're a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs.

At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all.

Love Success is proud to serve as an Employment Agency for this vacancy.