Reed
- Location: York City Centre
- Job Type: Full-time Fixed Term Contract for 6 months
- Salary: £26-28,500
- Working Hours: Full-time – Mon-Fri 9-5.30 with very occasional Saturday or BH
Do you have a passion for travel?
Do you want to work for one of the best employers in York? Look no further!
We are currently recruiting for one of my favourite clients who are looking for a Transport Executive focusing on Rail. This role is essential for ensuring robust processes are in place for all rail-related tasks, providing strong support to the team in confirming and coordinating all rail arrangements. You will work closely with other departments to ensure that all onward ground arrangements align accurately with rail schedules, delivering a seamless and high-quality experience for all potential and existing customers.
Day-to-day of the role:
- Confirm arrangements for all rail journeys within dedicated areas of responsibility, ensuring strict deadlines are met and the team is fully supported.
- Respond swiftly to availability issues, identifying suitable alternative arrangements while keeping all stakeholders informed.
- Proactively manage travel disruptions to ensure customers reach their intended destinations while maintaining a high level of customer experience.
- Establish and maintain direct relationships with suppliers, with full training and ongoing support provided.
- Work collaboratively with internal teams to ensure all ground arrangements, such as transfers and regional connections, are fully aligned with rail timings.
- Communicate effectively with suppliers, tour managers, and internal departments to ensure all rail and ground arrangements deliver the highest standard of service.
- Respond to customer requests to amend their holiday within strict timescales while maintaining excellent customer service standards.
- Carry out any other duties reasonably expected of the role.
Required Skills & Qualifications:
- Proven experience in a high volume and fast-paced customer-focused environment with a strong emphasis on customer service.
- Ability to work under pressure to meet strict deadlines while exhibiting excellent attention to detail.
- Strong interest in travel with good geographical knowledge.
- Excellent team player capabilities.
- Ability to follow written and verbal instructions with a clear and concise approach in communication.
- Excellent written English and numeracy skills.
- Methodical and organised approach to work, both individually and as part of a team.
Benefits:
- Excellent working location in the city centre with easy public transport links
- Employee discounts
- 33 days holiday inc bank holidays
- Buy and sell holiday scheme
- Healthcare benefits
- Enhanced maternity and paternity leave
- Contributory pension scheme
If this is of interest don't hesitate in applying!
To apply for this job please visit www.reed.co.uk.
Make this application stronger
Use these quick checks before applying so your CV, interview preparation and job search are better matched to this vacancy.
Before you apply
Check the key details and make sure the role matches what you are looking for.
- Review the job title, company, location, salary and working pattern if provided.
- Check the skills, experience or qualifications requested by the employer.
- Make sure the commute, hours and contract type are realistic for you.
Tailor your CV
For Healthcare & Nursing Jobs, highlight the most relevant skills, experience and achievements linked to this type of work. Keep it honest, clear and focused on what the employer is asking for.
Use the CV Builder or browse Career Advice.
Prepare for interview
If your application is successful, prepare simple examples that show your motivation, strengths and suitability.
Keep searching smarter
Do not rely on one application. Keep searching similar roles and set up alerts so new vacancies reach you faster.