Pontoon
Job Title: Senior Service Designer (Fixed Term Contract)
Location: Hybrid Working (Minimum 1 day in office at Welwyn Garden City) Contract Length: 6 Months Daily Rate: £550 – £750 per day Inside IR35
Are you passionate about shaping exceptional service experiences in the retail industry? Our client, a leading player in the supermarket sector, is seeking a talented Senior Service Designer to join their innovative team! This is an exciting opportunity to make a significant impact on services that affect millions of customers, colleagues, and partners every day.
### What You'll Do:
Lead Strategic Initiatives: Collaborate with cross-functional teams to identify opportunities for enhancing service quality across various product areas. Facilitate Workshops: Design and run workshops to map current and future state services, ensuring all voices are heard and critical decisions are made based on solid evidence. User Experience Mapping: Create comprehensive user experience maps that connect different touchpoints and address the needs of diverse user groups. Promote Design Standards: Set the design direction and embed best practices within teams, enhancing the overall strategic influence of design across the organization. Drive Continuous Improvement: Use KPIs to measure service performance, adjusting strategies to align with user needs and organizational goals.
### What We're Looking For:
Experience: 5+ years in Service Design or related fields, with a proven track record of delivering multiple products and services. Workshop Facilitation: Mastery in leading workshops that synthesize complexity while capturing essential details. Collaboration: Ability to foster agreement among technical and business collaborators, ensuring alignment with business and customer outcomes. Communication Skills: Expertly present ideas through impactful verbal, written, and visual communication to engage stakeholders at all levels. Agile Mindset: Comfort in navigating a fast-paced, multifaceted environment while balancing creativity and practicality.
### Ready to Take the Next Step? If you're excited about designing impactful services and thrive in an environment that encourages innovation and creativity, we want to hear from you! Join us in this journey to elevate the retail experience.
Apply Now! Your future awaits!
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
To apply for this job please visit www.reed.co.uk.
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