Insite Manager (On-Site) – Luton, Bedfordshire, paying £50,000 per annum including car allowance.

Managing day-to-day operations, ensure exceptional service delivery, and act as the trusted point of contact for the client. Reporting to the Regional Insite Manager, you will oversee all aspects of on-site performance, including inventory management, service excellence, continuous improvement and the achievement of contractual KPIs. This role blends operational leadership, client relationship management, commercial awareness and problem-solving to drive value and strengthen our partnership with the client.

Client Relationship Management

• Oversee the daily execution of the contract, ensuring compliance with service level agreements and contractual client requirements.
• Act as the primary on-site day-to-day contact for the client.
• Attend engineering meetings and support operational discussions.

Operational Management

• Manage the on-site supply solution and ensure smooth day-to-day operation.
• Monitor and replenish stock cabinets and vending solutions across the site.
• Process client orders and coordinate product deliveries.
• Ensure critical stock availability and minimise operational downtime.

Commercial and Financial Management

• Responsible for delivering the sales and margin budget whilst identifying opportunities to increase product penetration and service utilisation.
• Ability to accurately forecast weekly against budget.
• Collaborate with the Product Business Units to offer tailored solutions that deliver the best value to the client.
• Source products and services while maintaining margin awareness.
• Responsible for the account profitability and commercial performance.

Problem Solving and Continuous Improvement

• Work with suppliers, internal teams and engineering specialists to resolve challenges.
• Identify cost-saving opportunities and process improvements.
• Support initiatives such as maintenance solutions, repair services, engineering surveys and efficiency projects.

Performance and Compliance

• Deliver against contractual KPIs and service level expectations.
• Maintain accurate reporting and operational records.
• Identify and report potential safety concerns and operational risks.

Essential

• Experience within a manufacturing, engineering, industrial or MRO environment.
• Strong client/customer-facing and stakeholder management skills.
• Commercial awareness with an understanding of pricing, margins and profitability.
• Exposure to P&L responsibility, budgeting or commercial decision-making.
• Full UK driving licence

Desirable

• Previous experience in operations management, within engineering stores, manufacturing support, branch management, stores management, trade counter management or account management.
• Knowledge of Kerridge K8 or similar ERP systems.
• Maintenance, repairs and overhaul (MRO) Overhaul product knowledge.
• Experience supporting maintenance, repair and operational activities within manufacturing environments.

The successful candidate will become a trusted extension of the client's team, ensuring products and services are delivered efficiently, operational issues are resolved quickly, stock availability is maintained, and opportunities for growth and continuous improvement are consistently identified. This role would suit someone who enjoys autonomy, thrives in a client/customer-facing environment and has the confidence to take ownership of a strategically important site.