Si Recruitment
A well-established and growing business in Stockton-on-Tees is looking to recruit an organised and customer-focused Customer Service & Operations Coordinator to join their busy and supportive team.
This is a varied and fast-paced role, ideal for someone who enjoys working with customers, coordinating operations, and keeping things running smoothly behind the scenes. You’ll be joining a friendly team where high standards of service and efficiency are key.
Key Responsibilities
- Handle customer enquiries in a professional and timely manner
- Process and manage hire and purchase orders accurately
- Coordinate delivery of equipment to customers and job sites
- Maintain accurate records, documentation, and system updates
- Provide general administrative support including invoicing and filing
- Work closely with internal teams to ensure smooth day-to-day operations
- Deliver excellent customer service at all times
About You
- Previous experience in customer service, administration, coordination, or hire desk roles (desirable but not essential)
- Strong communication skills and a confident telephone manner
- Highly organised with excellent attention to detail
- Able to manage multiple tasks in a busy environment
- Proactive, reliable, and a strong team player
- Positive attitude with a willingness to learn and develop
What’s on Offer
- Salary £30,000 – £34,000 (depending on experience)
- Monday to Friday, 8:00am – 5:00pm
- 25 days holiday plus bank holidays
- 4% employer pension contribution
- Free on-site parking
- Supportive and stable working environment
This is a great opportunity for someone looking to develop their career in a varied operations and customer service role within a growing business.
To apply for this job please visit www.reed.co.uk.
Make this application stronger
Use these quick checks before applying so your CV, interview preparation and job search are better matched to this vacancy.
Before you apply
Check the key details and make sure the role matches what you are looking for.
- Review the job title, company, location, salary and working pattern if provided.
- Check the skills, experience or qualifications requested by the employer.
- Make sure the commute, hours and contract type are realistic for you.
Tailor your CV
For Customer Services Jobs, highlight the most relevant skills, experience and achievements linked to this type of work. Keep it honest, clear and focused on what the employer is asking for.
Use the CV Builder or browse Career Advice.
Prepare for interview
If your application is successful, prepare simple examples that show your motivation, strengths and suitability.
Keep searching smarter
Do not rely on one application. Keep searching similar roles and set up alerts so new vacancies reach you faster.