Junior Hotel Duty Manager (8755)

Location: In the Reigate area, Surrey

Salary: Up to £28,000 per annum (DOE)

Job Type: Full-Time | Permanent

Our client, a well-established hotel in the Reigate area, is seeking a motivated and customer-focused Junior Duty Manager to support the day-to-day operation of the property. This is an excellent opportunity for an ambitious hospitality professional with previous hotel experience who is looking to develop their management skills within a fast-paced and rewarding environment.

As Junior Duty Manager, you will play a key role in ensuring the smooth running of the hotel, delivering exceptional guest experiences and supporting departmental teams to maintain the highest standards of service.

Key Responsibilities

Operational Support

• Assist in overseeing the daily operation of the hotel during assigned shifts.
• Act as a point of contact for guests and team members, ensuring issues are resolved efficiently.
• Support the smooth running of Front Office, Housekeeping, Food & Beverage and other operational departments.
• Conduct regular checks throughout the hotel to ensure service and presentation standards are maintained.

Guest Experience

• Deliver exceptional customer service and ensure guests receive a warm and professional experience.
• Handle guest enquiries, requests and complaints promptly and effectively.
• Resolve operational issues whilst maintaining a positive guest experience.

Team Support & Leadership

• Assist with supervising and motivating team members across departments.
• Support training and development initiatives.
• Help coordinate shifts and ensure adequate staffing levels are maintained.
• Promote a positive and collaborative working environment.

Health & Safety

• Ensure compliance with hotel policies and health & safety procedures.
• Support security and safety processes throughout the property.
• Respond appropriately to incidents and emergencies when required.

Administration

• Complete daily operational reports and shift handovers.
• Assist with cash handling and reconciliation procedures.
• Support management with ongoing service improvements and operational planning.

About You

To be considered for this role, you will have:

• Previous experience working within a hotel environment.
• Experience in a supervisory, team leader or senior hospitality role.
• Excellent customer service and communication skills.
• Strong organisational and problem-solving abilities.
• A proactive and hands-on approach to work.
• The ability to remain calm and professional under pressure.
• Flexibility to work shifts, including evenings, weekends and bank holidays.

Desirable:

• Experience using hotel PMS systems such as Opera, Guest line or similar.
• Hospitality qualification or relevant industry training.
• First Aid or Health & Safety certification.

If you're passionate about hospitality and ready to progress your career within hotel management, we'd love to hear from you. Apply today!

Due to the high volume of applications we receive, if you have not heard from a member of our team within 10 working days, unfortunately your application has not been successful on this occasion.

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