Angard Staffing is the dedicated agency provider for the Royal Mail. Due to increased workload volumes, we are seeking candidates passionate about facilitating a seamless and efficient onboarding process to join our team on a temporary basis at our key site in Sheffield.

The role

The main purpose of this role is to ensure new employees are onboarded smoothly, adhering to all legislative and regulatory requirements.

Start date: ASAP

Pay rate: £13.17 per hour

Location: Sheffield, S98 6HR (Hybrid – 2 days in the office / 3 days WFH)

Temporary Contract: Up to 2 months (with potential for this to be extended)

Hours: Around 37.5 hours per week, Monday to Friday between 0900-1700

Key accountabilities

In this role the candidate will need to:

• Ensure pre-employment checks are completed in line with legislative and regulatory requirements including completion of Right to Work, identity checks and basic disclosure checks.
• Ensure onboarding activities are completed to agreed timescales including creation of new starter pay record, issuing of employment contract and sharing onboarding information, ensuring a positive candidate experience.
• Effectively utilise the IT systems including SAP and Microsoft Office packages to update candidates’ personal information accurately.
• Ensure individual key performance metrics are achieved each week including ‘candidates hired’ outputs and payroll joining SLAs, as well as maintaining quality standards.
• Effectively and professionally engage with candidates, customers and colleagues by telephone and email communications.
• Ability to prioritise own workloads in line with key deadlines.

Skills & experience

• Analyse and interpret data, using Excel spreadsheets
• Great attention to detail is required, to cross reference various data sources
• Previous experience of using recruitment systems is desired but not essential
• Working across various tasks such as document checking, job offering, joining to payroll and ownership of customer queries
• Ability to multitask and manage repetitive high-volume workload
• Must be able to identify errors, escalate accordingly in a timely manner
• Ability to learn new systems and processes quickly
• An organised administrator with excellent computer skills
• High level of experience using MS Excel, MS Word, MS Teams, Outlook and smart phones
• Excellent organisational and time management skills
• Customer service experience required
• Be flexible and adapt quickly to changes in work volumes

Work Environment

• Inclusive and friendly atmosphere.
• Supportive team culture.

If you have the resilience and passion for customer service, and meet these criteria, this could be a fantastic opportunity for you! Are you ready to join our team?