Harnham - Data & Analytics Recruitment
Customer Experience Optimisation Manager
London (Hybrid)
Up to 60k
This is a high impact opportunity to lead a data led customer experience and CRO function within a digitally focused organisation. You will own the optimisation of end to end customer journeys, using experimentation, insight, and innovation to drive measurable commercial outcomes.
The Company
They are a well established, customer centric organisation operating across multiple digital brands and markets. Customer experience sits at the core of their growth strategy, supported by strong investment in data, technology, and experimentation. The business fosters a collaborative environment where cross functional teams work closely to deliver continuous optimisation.
The Role
Be part of CRO and customer experience agenda, driving optimisation across the full digital journey while influencing strategic decision making.
- Own and optimise the end to end digital customer journey with accountability for conversion and revenue performance
- Develop and execute a data led experimentation and CRO roadmap across multiple products and markets
- Use analytics, customer insights, and testing tools to identify opportunities and prioritise high impact improvements
- Deliver and scale AB testing and experimentation programmes across digital platforms
- Collaborate closely with product, UX, engineering, and marketing teams to deliver optimisation initiatives
- Define and track key customer experience and performance metrics, presenting insights to senior stakeholders
- Champion a culture of experimentation, continuous improvement, and customer centricity
Your Skills and Experience
- Commercial experience in customer experience, CRO, or digital product optimisation
- Proven track record of driving measurable impact through experimentation and data led decision making
- Hands-on experience with analytics and testing tools such as Google Analytics, Optimizely, or similar
- Understanding of UX principles, customer journeys, and personalisation strategies
- Experience working cross functionally with stakeholders
- Familiarity with experimentation frameworks and optimisation roadmaps
- Experience within a highly regulated industry would be beneficial
What They Offer
- Performance bonus
- Hybrid working model with flexibility
How to Apply
If you are interested please apply with your CV.
To apply for this job please visit www.reed.co.uk.
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