Employal
Account Manager
(SaaS)
Glasgow, Hybrid
Up to £35,000 Bonus Benefits
Are you currently managing customer relationships within a SaaS, technology, or wider B2B business and looking for a role where you can genuinely influence customer success and account growth?
We are recruiting on behalf of a rapidly growing technology business that partners with some of the UK's most recognisable brands in their industry. Due to growth they are looking to recruit their next Account Manager to join their already developing team.
In Return
- Up to £35,000 basic salary Bonus
- Hybrid working model, 3 days per week in their stunning Glasgow office (central)
- 33 Days holiday
- Private healthcare
- Clear progression opportunities within a growing technology business
- Supportive leadership team and collaborative culture
- Opportunity to work with well-known multi-site brands across the UK
The Role
This is far more than a traditional account management position.
You will take ownership of an existing portfolio of customers, building strong relationships, driving product adoption, conducting regular business reviews and identifying opportunities to expand accounts. You will work closely with Customer Success, Support, Projects and Sales teams to ensure customers achieve maximum value from the platform while uncovering growth opportunities.
- Manage and grow a portfolio of B2B customer accounts, 100 accounts
- Build strong relationships with key decision-makers.
- Lead regular customer reviews and success meetings.
- Increase product adoption and customer engagement.
- Identify upsell, cross-sell and growth opportunities. c
- Monitor customer satisfaction and retention risks.
- Act as the main point of contact for customer queries.
- Collaborate with Sales, Support and Onboarding teams.
- Keep CRM records and account activity up to date.
- Proactively engage customers to drive value and usage.
- Produce concise account plans and follow-up actions.
The Candidate
We are looking for a proactive Account Manager or Customer Success professional from a SaaS or B2B background who enjoys building relationships, driving customer engagement and identifying growth opportunities. You'll be organised, commercially aware and passionate about helping customers succeed.
- Experience in Account Management, Customer Success, Client Services or Relationship Management within a SaaS or B2B environment is essential
- Enjoys speaking with customers and building genuine relationships
- Commercially minded with the ability to identify growth opportunities
- Has experience identifying upsell, cross-sell or account growth opportunities
- Organised, proactive and ability to manage multiple clients at one time
- Self-motivated with the ability to work independently and as part of a team
- Excellent communication both written and verbal
If you are an ambitious Account Manager who enjoys helping customers succeed while growing commercial relationships click ‘Apply’ today.
To apply for this job please visit www.reed.co.uk.
Make this application stronger
Use these quick checks before applying so your CV, interview preparation and job search are better matched to this vacancy.
Before you apply
Check the key details and make sure the role matches what you are looking for.
- Review the job title, company, location, salary and working pattern if provided.
- Check the skills, experience or qualifications requested by the employer.
- Make sure the commute, hours and contract type are realistic for you.
Tailor your CV
For Healthcare & Nursing Jobs, highlight the most relevant skills, experience and achievements linked to this type of work. Keep it honest, clear and focused on what the employer is asking for.
Use the CV Builder or browse Career Advice.
Prepare for interview
If your application is successful, prepare simple examples that show your motivation, strengths and suitability.
Keep searching smarter
Do not rely on one application. Keep searching similar roles and set up alerts so new vacancies reach you faster.