Reed
Call Centre Administrator
Location: Wallington
Salary: Up to £32,000 per annum
Job Type: Full-time, Permanent
Working Hours: Shift-based rota (including weekends)
About the Company
My client is a growing and fast-paced organisation committed to delivering excellent customer service and operational efficiency. We are currently looking for a proactive and organised Call Centre Administrator to support our busy contact centre team in Wallington.
Role Overview
As a Call Centre Administrator, you will play a key role in ensuring the smooth day-to-day running of the call centre. You will provide administrative support, assist with coordination of schedules, and help maintain high standards of customer service.
Key Responsibilities
- Provide administrative support to the call centre team and management
- Manage and update internal systems, databases, and customer records
- Assist with scheduling and rota management for shift patterns
- Monitor call logs and generate performance reports
- Handle inbound queries and support customer service activities when required
- Ensure all documentation is accurate, up to date, and compliant
- Support onboarding and training administration for new starters
- Liaise with internal departments to ensure seamless communication
Requirements
- Previous experience in an administrative or call centre support role
- Strong organisational and multitasking skills
- Excellent communication skills, both written and verbal
- Proficient in Microsoft Office and CRM systems
- Ability to work in a fast-paced environment and meet deadlines
- Strong attention to detail and problem-solving skills
Working Hours
- Shift-based position
- Must be flexible and able to work weekends as part of a rota
What We Offer
- Competitive salary up to £32,000
- Supportive and collaborative working environment
- Opportunity to grow within a developing company
- Ongoing training and development
To apply for this job please visit www.reed.co.uk.
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