Time Recruitment
Customer Service Advisor
Location: Office-based – Bredbury, Stockport
Salary: £26,200 – £28,000 (depending on experience)
Hours: Monday – Friday – 37.5 hours
Week
Week
Week
About the Company
My client is a growing business that combines intelligent software, with in-car devices and human expertise to help you Manage, Connect and Protect your vehicles. With a small, close-knit team and a focus on delivering high-quality service across multiple products, this is a great opportunity to join a company where your contribution will truly matter.
The Role
We're looking for a proactive and organised Customer Service Advisor to join our team. This is not a scripted call centre role – you'll have the autonomy to problem solve, investigate issues, and support customers across a range of services.
Working closely with internal teams, including telematics and technical specialists, you will provide high-quality support to a primarily B2B customer base (car dealerships) while also assisting with operational processes.
No two days are the same – this is a fast-paced, varied role where initiative and adaptability are key.
Key Responsibilities
- Deliver excellent customer service
- Handle both inbound customer quieries, chatbox and email
- Investigate issues and work with technical teams to find solutions
- Support operational tasks such as booking jobs and managing calendars
- Manage multiple tasks and priorities in a fast-paced environment
- Take full ownership of customer queries from start to finish
What We're Looking For
- Previous experience in customer service (inbound or outbound)
- Strong problem-solving skills and ability to think independently
- Highly organised with excellent time management
- Confident communicator able to engage with people at all levels
- Calm under pressure with strong attention to detail
- Positive attitude with a willingness to learn and get stuck in
- Ability to work accurately while maintaining pace
- A team player who follows processes but can also use initiative
What You'll Get
- Salary between £26,200 – £28,500
- Opportunity to work in a growing company with progression opportunities
- Exposure to multiple areas of the business (customer service, operations, technical)
- A supportive, small team environment
- Room for progression within a growing company
For further information please contact Amanda at Time Recruitment
To apply for this job please visit www.reed.co.uk.
Make this application stronger
Use these quick checks before applying so your CV, interview preparation and job search are better matched to this vacancy.
Before you apply
Check the key details and make sure the role matches what you are looking for.
- Review the job title, company, location, salary and working pattern if provided.
- Check the skills, experience or qualifications requested by the employer.
- Make sure the commute, hours and contract type are realistic for you.
Tailor your CV
For IT Jobs, highlight the most relevant skills, experience and achievements linked to this type of work. Keep it honest, clear and focused on what the employer is asking for.
Use the CV Builder or browse Career Advice.
Prepare for interview
If your application is successful, prepare simple examples that show your motivation, strengths and suitability.
Keep searching smarter
Do not rely on one application. Keep searching similar roles and set up alerts so new vacancies reach you faster.