Job Introduction

Job Introduction

At Turning Point, we support people across the UK affected by drug and alcohol use, with a strong focus on opiate dependence and recovery. Our Herefordshire (West Midlands) Recovery Service works across the county, delivering accessible, high-quality support in a variety of community settings to maximise engagement and recovery outcomes.

As a Team Leader, you will assist the Operations Manager in ensuring services are delivered to the highest standard, underpinned by person-centred values, evidence-based substance use treatment, and a strong commitment to recovery.

You will lead a team that is ambitious not only for the recovery journeys of the individuals we support, but also for the professional development of every team member.

Main Responsibilities

As a Team Leader, you will support the development of the service alongside the Operations Manager and senior colleagues, providing line management to a team of Recovery Workers and ensuring delivery of high-quality, recovery-focused interventions for individuals affected by opiate and other substance use.

The Ideal Candidate

You will have a proven track record of leading and supporting teams, alongside experience within substance use or related services. You will also bring experience delivering supervisions, appraisals, and performance management. Strong communication and leadership skills are a must along with the ability to support staff in managing complex cases and safeguarding concerns.

We recognise the value of transferable skills when working with individuals with complex needs so you will have experience working within substance use services or a related field such as mental health, nursing, social care, criminal justice, or community support services. Experience or knowledge relating specifically to opiate use, treatment pathways, working alongside prescribing services or within integrated treatment models and recovery is highly desirable due to the nature of the role.

We value creativity, initiative, and professional expertise. You will play a key role in shaping and improving service quality, particularly in strengthening opiate-specific interventions and recovery pathways. You will be supported with extensive training and continuous professional development, ensuring you remain current with emerging trends, treatments, and best practice within the substance use sector.

Our central hub is in Hereford, with satellite provision across the county. Flexibility and willingness to travel across sites are essential.

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package.

You will get 33 days’ paid holiday a year, increasing with each year of service up to 35 days. Plus the option to buy additional holidays and spread the cost.

Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees.

Turning Point Benefits

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

Turning Point

Attached documents

• Team Leader Role Profile (1).pdf

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