Michael Page Business Support
This role requires an organised and detail-oriented Customer Service Executive to support clients with their inquiries and ensure a smooth customer experience. The ideal candidate will assist in maintaining high standards of service delivery within the business services industry.
Client Details
The company is a reputable organisation within the business services sector, known for its commitment to providing outstanding client support. Operating as part of a well-established industry, they offer a structured and professional environment to all team members.
Description
- Handle customer inquiries promptly and professionally via phone, email, and online platforms.
- Ensure customer records are accurately maintained and updated in the system.
- Collaborate with internal teams to resolve customer issues efficiently.
- Monitor and track customer service metrics to maintain high service standards.
- Provide product and service information to customers as required.
- Identify and escalate complex issues to the relevant department for resolution.
- Support the team in achieving customer satisfaction goals and KPIs.
- Contribute to process improvement initiatives within the department.
Profile
A successful Customer Service Executive should have:
- Excellent communication and interpersonal skills.
- A strong ability to manage multiple tasks and prioritise effectively.
- Proficiency in using customer relationship management (CRM) tools or similar systems.
- An eye for detail and a commitment to delivering high-quality service.
- A positive attitude towards problem-solving and customer engagement.
- Previous experience in a similar customer service or support role.
Job Offer
- An hourly pay of £18.00 to £22.00, depending on experience and skills.
- Temporary contract with the opportunity to gain valuable experience in the business services industry.
- Paid holidays to ensure a good work-life balance.
- A supportive and professional work environment.
If you are ready to bring your customer service expertise to a new role, apply now to join the team and contribute to their continued success.
To apply for this job please visit www.reed.co.uk.
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