Reed
Support Officer
- Contract: Temporary Part Time (12 weeks)
- Location: Welwyn Garden City
- Office-based: 3 fixed days a week – (Fri, Mon, Tues)
- Hours: 22hrs
- Salary: £16.58 per hour
My client is actively seeking a proactive and detail-oriented Support Officer to join their small but friendly team. This customer-facing role involves overseeing the management of garages, ensuring they are well-maintained and efficiently let. The position requires strong administrative skills and a background in tenancy agreements, housing or estate management.
Day-to-day of the role:
- Conduct site inspections of garages at the end of tenancies to ensure they are clean and in proper condition.
- Review recent applications and maintain the database.
- Offer garages to customers and manage appointments for sign-ups and discussions regarding end of tenancies.
- Set up tenancy agreements and direct debit for payments.
- Monitor the inbox, answer emails, and escalate issues where necessary.
- Meet with customers in person to ensure excellent service delivery.
Required Skills & Qualifications:
- Experience in tenancy agreement management and sales.
- Background in housing, estate management, or related fields is preferred.
- Strong customer service and administrative skills.
- Proficient in using CRM systems and basic Excel for data entry.
- Ability to identify damages or areas of concern during inspections.
- Must have business insurance on car as travel to different sites is required.
- Excellent attention to detail and ability to learn quickly.
- An understanding of complaints management.
.Benefits:
- Competitive salary with mileage allowance for travel.
- Free parking available at the office.
- Comprehensive training provided to fully equip you for the role.
To apply for this job please visit www.reed.co.uk.
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