As Creative Operations Manager, you’ll sit at the heart of our delivery function, acting as the central orchestrator for complex, multi-channel briefs and campaigns. You will report into the Managing Director of Content and be responsible for implementing new systems and ways of working across Social, Editorial and Multi-Media Production teams. You will ensure creative ambition is balanced with commercial reality, profitability, and is seamlessly executed across digital, social and video.

You'll be the connective thread across the 50 Best departments working with Marketing, Events and Commercial stakeholders creating alignment and embedding structured, scalable ways of working. 

You will love craft and have a razor-sharp eye for detail and ideally have a passion for food, drink and travel.

What You’ll Be Doing

• Overseeing the delivery of multi-channel content, ensuring everything we produce meets a high bar for creativity, quality and brand
• Shaping how projects are delivered, turning ideas into clear, actionable plans that balance creative ambition with practical execution
• Acting as the central point of coordination across key stakeholders, keeping everyone aligned and moving forward
• Bringing structure and clarity to delivery by establishing simple, effective workflows and communication that enable teams to collaborate seamlessly
• Strengthening financial rigour and improving profitability through the management of project budgets and estimates, ensuring accurate forecasting and effective cost control
• Building strong, trusted relationships with stakeholders, guiding conversations, managing expectations and maintaining alignment throughout each project
• Identifying risks, removing blockers and navigating competing priorities to keep projects on track in a fast-paced, ever-changing environment
• Introducing and embedding processes, tools and ways of working where they don’t yet exist, helping the team operate more efficiently and consistently
• Continuously looking for ways to improve how we deliver, raising the bar for quality, efficiency and collaboration across the function

What You’ll Need

• Authentic integrated approach with a digital slant; highly organised, commercially minded and creatively inspired.
• Proven experience delivering integrated, multi-channel content within a creative, editorial or content-led environment
• A strong understanding of how creative, editorial, social and production disciplines come together to produce high-quality work
• An eye for creativity and craft, with the confidence to sense-check ideas, challenge where needed and recognise what great content looks like
• Experience managing the end-to-end delivery of projects, shaping briefs and ensuring the right people are aligned to deliver at pace and to a high standard
• A highly organised, structured approach, with the ability to bring clarity and momentum to complex, fast-moving projects
• Strong stakeholder management and influencing skills, with the ability to build trust, align priorities and navigate different working styles
• Experience creating or improving processes and ways of working – bringing structure where it doesn’t yet exist and driving adoption across teams
• A self-starter mindset, comfortable operating in ambiguity and taking ownership for building scalable, effective delivery frameworks
• Excellent project management and proficiency across project management tools / platforms (e.g., Monday.com, Asana, Jira) and Google Workspace/MS 365
• A tenacious, solutions-focused approach, with a natural ability to problem-solve and keep projects moving forward

Benefits & Initiatives

• 6.6 weeks of annual leave (pro-rata for part-time). The equivalent to 25 days plus standard England and Wales bank holidays for full-time colleagues
• One additional day holiday per year after 6 years’ service, up to a maximum 7.6 weeks of annual leave (pro-rata for part-time). The equivalent to 30 days plus standard England and Wales bank holidays for full-time colleagues
• A holiday purchase scheme, allowing employees to purchase up to 3 additional days of annual leave and spread the cost over up to 6 months
• An additional day of paid leave, a ‘MeDay’, allowing you the flexibility to celebrate a cultural or religious event or your birthday. It recognises that everyone’s background is unique and gives you the freedom to mark what matters to you.
• One paid volunteering day per year to support a charity or community initiative of your choice
• Hybrid and agile working opportunities (role dependent)
• Enhanced Pension Contributions, we offer employer pension contributions above the statutory minimum
• Life Assurance Scheme
• Group Income Protection
• Enhanced family-friendly leave pay entitlements
• Wellbeing benefits, including: A health care cash plan, Employee Assistance Programme, Virtual GP service and access to health & wellbeing resources and tools
• Equity, Diversity & Inclusion initiatives, supported by employee-led networks and proud to be a Disability Confident Committed employer
• Cycle to Work Scheme (subject to satisfactory completion of probationary period)
• Electric Car Scheme (subject to satisfactory completion of probationary period)