Customer Service Advisor
Hemel Hempstead (Hybrid Working)
£26,500 rising to £27,400 after 4 months and then another increase to £28,300 at the the 1 year point
Full-time | 35 hours per week | Monday-Friday (8am-6pm shifts)

We are currently working with a well-established and multi-award-winning business, a UK-wide organisation who are looking to expand their Customer Service team due to continued growth.

This is a fantastic opportunity to join a collaborative and forward-thinking business that puts both its customers and employees at the heart of everything they do.

There a very competitive salary on offer starting at £26.5k and increasing after probation and at the 1 year mark.
This is very much a full-time and permanent role, you'd be working a shift pattern of 9-5 for the first 8 weeks, and then after this a rota that consists of 3x shifts, 8-4, 9-5 and 10-6 with an hours lunch.

Please note that we can only consider candidates who will be able to interview in the coming 2x weeks and start asap.

The Role
As a Customer Service Advisor, you will play a key role in delivering a high level of support to a wide range of customers. This will involve handling queries, resolving issues, and ensuring a smooth and professional customer experience across multiple channels.
Key responsibilities include:

• Handling inbound calls from customers and stakeholders
• Responding to email and live chat enquiries
• Updating and maintaining internal systems and customer records
• Supporting with general administrative tasks
• Managing client queries and building strong working relationships
• Ensuring all data is handled sensitively and in line with regulations

About You

• Previous experience within a customer service environment
• Strong communication skills, both written and verbal
• Ability to multitask and manage a busy workload
• High attention to detail and accuracy
• Confident using Microsoft Office and CRM systems
• A team player with a proactive and positive approach

What's on Offer
In addition to a competitive salary and hybrid working model, the business offers an excellent benefits package, including:

• 33 days holiday (including bank holidays) plus your birthday off
• 4x salary life insurance
• Pension scheme with up to 8% employer contribution
• Private healthcare (including immediate family cover)
• 24/7 GP access
• Wellbeing cash plan and voluntary dental cover
• Cycle to work scheme
• Reward & discount platform
• Modern office environment with flexible working arrangements
• Regular social events including summer parties, Christmas events, pizza lunches and more
• Complimentary tea, coffee and fruit in the office

If you're looking for a stable, long-term opportunity within a supportive and people-focused environment, I'd love to hear from you.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.