Reed
Role – Part Time – Customer Service Officer
Location – Heywood
Salary – £15,135 with 10% bonus (excellent benefits)
Type – Permanent
Hours – 20 hours per week, Monday to Friday 9.30am to 2.00pm
Reed are currently working with a global market leading healthcare company who are looking to recruit a Part Time Customer Service Officer to join their team on a permanent basis.
This is a fantastic opportunity for an organised customer centric individual to join a brilliant organisation and make a difference.
Duties & Responsibilities
Order Processing:
- Accurately input and manage customer orders using internal systems.
- Monitor order progress and proactively resolve any issues or delays.
- Process a range of customer requests accurately inputting data, pricing, and delivery details, predominantly using SAP, CRM (Salesforce), Amazon platform along with Microsoft and other in-house software packages and systems
Customer Service:
- Provide professional and friendly support to customers via phone, email, and other channels.
- Handle enquiries, complaints, and feedback with empathy and efficiency.
- Maintain a high level of customer satisfaction through timely and effective communication.
Internal Coordination:
- Liaise with warehouse and logistics teams to ensure smooth order fulfilment.
- Communicate any special delivery requirements or urgent requests.
- Collaborate with other departments to resolve stock or delivery issues.
- Support supply chain colleagues to ensure existing and phase out products are offered appropriately to your customers and sold from inventory when needed
Administration:
- Maintain accurate records of customer interactions and order history.
- Prepare reports and updates as required by management
Skills & Attributes needed:
- SAP skills desirable
- Excellent customer service skills
- Excellent written and verbal communication skills
- Clear and articulate telephone manner and strong solution building initiative
- Computer literate and willing to learn new computer systems
- Ability to work on own initiative as well as in a team demonstrating cooperation and supporting skills, ensuring a joined-up approach to service delivery
- Experienced in order administration
- Excellent with systems including Microsoft packages (Excel)
- Ability to provide excellent customer service
If you are interested in the role, please do let me know as the client is looking to move quickly.
To apply for this job please visit www.reed.co.uk.
Make this application stronger
Use these quick checks before applying so your CV, interview preparation and job search are better matched to this vacancy.
Before you apply
Check the key details and make sure the role matches what you are looking for.
- Review the job title, company, location, salary and working pattern if provided.
- Check the skills, experience or qualifications requested by the employer.
- Make sure the commute, hours and contract type are realistic for you.
Tailor your CV
For Healthcare & Nursing Jobs, highlight the most relevant skills, experience and achievements linked to this type of work. Keep it honest, clear and focused on what the employer is asking for.
Use the CV Builder or browse Career Advice.
Prepare for interview
If your application is successful, prepare simple examples that show your motivation, strengths and suitability.
Keep searching smarter
Do not rely on one application. Keep searching similar roles and set up alerts so new vacancies reach you faster.