Hays Specialist Recruitment Limited
About the Role
We are seeking a proactive and customer-focused Customer Services Officer to join our client's team on a 3-month temporary basis. This is a fantastic opportunity to support a busy housing organisation.
Key Responsibilities:
- Act as the first point of contact for customers via phone, email, and in person.
- Resolve customer enquiries and complaints efficiently and professionally.
- Provide accurate information on housing, repairs, and related services
- Log and manage repair requests and liaise with contractors to schedule work
- Support tenancy and allocations processes, including applications and enquiries
- Maintain accurate records and update internal systems
- Work collaboratively with internal teams, including Income Management and Neighbourhood teams.
- Promote online services and assist customers with digital access
Essential Requirements:
Language skills (ESSENTIAL): You must be fluent in Urdu, Punjabi, Arabic, or another South Asian language
Proven experience in a customer service role, ideally within housing or a similar environment
Strong communication and interpersonal skills
Ability to handle challenging situations and resolve complaints
Good IT skills (MS Office and database systems)
A calm, professional, and empathetic approach
What We're Looking For:
- Passion for delivering excellent customer service
- Ability to remain calm under pressure
- A team player with a "can do" attitude
- Strong organisational and problem-solving skills
Why Apply?
- Competitive hourly rate
- Immediate start available
- Opportunity to gain experience within a reputable organisation
- Meaningful role supporting diverse communities
If you are a multilingual customer service professional looking for your next temporary opportunity, we'd love to hear from you.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
To apply for this job please visit www.reed.co.uk.
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