Based: Cardiff and the Vale of Glamorgan.

Salary: £24,549 – £25,939 pa & enhanced holidays

Term: Permanent

Hours: 35 hours per week

Start Date: ASAP

Annual Leave: 35 days including bank holidays pro-rated to hours worked.

Mileage: 55p per mile

Training: City & Guilds Level 3 Energy Awareness qualification with ongoing learning and development opportunities

The HEAT project helps older people stay warm, safe and independent. We are seeking an enthusiastic, compassionate and highly organised individual to join our Home Energy Advice Team (HEAT).

This exciting new role offers the opportunity to make a genuine difference to the lives of older people experiencing fuel poverty, energy vulnerability, social isolation, and poor housing conditions. Through home visits, community outreach, practical energy-saving support and personalised advice, you will help older residents stay warm, healthy and independent in their own homes.

As part of Age Connects Cardiff and the Vale, you will be joining a well-established and supportive organisation with over 50 years of experience supporting older people across Cardiff and the Vale of Glamorgan. We pride ourselves on our collaborative culture, person-centred approach and commitment to helping older people live fulfilling and independent lives.

This role offers the successful candidate the a supportive and friendly team environment, training and development opportunities and the opportunity to make a difference. If you would like the opportunity to make a lasting difference to the lives of older people, vulnerable adults or disadvantaged communities we would love to hear from you.

If successful you will need to undergo an Enhanced DBS Check.

Age Connects Cardiff & the Vale are committed to equality, diversity and inclusion and welcome applications from all sections of the community.

There is no closing date for this role and the vacancy will close when a successful candidate has been appointed.

JOB DESCRIPTION

JOB TITLE: HEAT Energy Advisor & Project Coordinator

ACCOUNTABLE TO: HEAT Project Manager

JOB PURPOSE:

The HEAT project helps older people stay warm, safe and independent. The HEAT Energy Advisor & Project Coordinator will deliver all aspects of the HEAT Project, providing practical energy advice and support to older people who are experiencing, or at risk of, fuel poverty.

The successful candidate will combine frontline community outreach and home visiting with project coordination, administration, monitoring and resource management responsibilities. You will manage a caseload of clients, coordinate referrals, maintain project records, organise appointments and ensure the successful delivery of project outcomes.

This is a rewarding opportunity for someone who enjoys working directly with people, building communityn relationships and helping vulnerable individuals access support that can improve their quality of life.

This job description outlines the key performance indicators of, and output required from the HEAT Energy Advisor & Project Coordinator. It is not a definitive list and the role may well change and evolve over time.

KEY RESPONSIBILITIES

Energy Advice and Client Support

• Deliver personalised home energy advice visits across Cardiff and the Vale of Glamorgan.
• Support older people to understand energy bills, tariffs, payment methods and energy-saving opportunities.
• Identify households at risk of fuel poverty, cold homes, damp, condensation and energy vulnerability.
• Promote energy-efficient behaviours and practical solutions to improve home comfort.
• Facilitate referrals to LEAP, NEST, Care & Repair, welfare benefits services and other support programmes.
• Conduct follow-up calls and ongoing client support where required.
• Distribute energy information packs and practical support items.

Community Outreach and Engagement

• Deliver community outreach sessions, awareness events and information talks.
• Develop positive relationships with community groups, healthcare professionals, local authorities and partner organisations.
• Promote the HEAT project and encourage referrals from a range of stakeholders.
• Engage with isolated and hard-to-reach older residents who may not access traditional advice services

Project Coordination and Administration

• Act as the first point of contact for HEAT enquiries.
• Manage referrals, appointments, diaries and scheduling.
• Maintain accurate client records using organisational systems.
• Collect client feedback, case studies and outcome information.
• Produce reports and monitoring information to support project evaluation and funder requirements.
• Ensure project records are maintained in accordance with GDPR and organisational procedures

Procurement and Stock Control

• Procure project resources and small grant items in accordance with organisational procurement procedures.
• Maintain accurate stock control records and inventory systems.
• Monitor stock levels and ensure resources are available to meet project demand.
• Record the allocation and distribution of project items to beneficiaries.
• Ensure all project resources are stored securely and audit trails are maintained

Team and Organisational Contribution

• Work collaboratively with colleagues across Age Connects Cardiff and the Vale to promote a coordinated and person-centred approach to supporting older people.
• Participate in staff meetings, training events, seminars, organisational development activities and other events as required.
• Contribute to the wider aims, objectives and strategic priorities of Age Connects Cardiff and the Vale.
• Maintain awareness of services provided across the organisation and make appropriate referrals to colleagues and partner agencies.
• Represent Age Connects Cardiff and the Vale professionally at all times and act as an ambassador for the organisation within the community.
• Work flexibly across the organisation and contribute to wider Age Connects initiatives, projects, campaigns and events where appropriate, ensuring the needs of older people remain at the heart of service delivery.