Gleeson Recruitment Group
Gleeson has partnered with an exciting freight business searching for an experienced and driven Customs & Brokerage Manager to take ownership of customs activities and lead the delivery of high-quality, compliant operational services.
This role is well suited to a proactive leader who performs well in a high-pressure environment, enjoys solving complex operational challenges, and is passionate about developing teams while improving service standards and efficiency.
As the lead for Customs & Brokerage Operations, you will oversee all customs-related services, including brokerage, transit movements, and associated non-transport offerings.
Job Title: Customs & Brokerage Manager
Location: Birmingham ( Hybrid)
Salary: £ + Car
Key Responsibilities
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Oversee and manage all UK customs, brokerage, and related service operations
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Ensure consistent, compliant, and efficient service delivery across all functions
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Lead, coach, and develop operational teams to maximise performance
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Foster a culture of accountability, collaboration, and continuous improvement
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Build and maintain strong relationships with clients, partners, and internal teams
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Support client onboarding and ensure high service standards are met
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Ensure adherence to UK customs regulations and internal policies
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Proactively identify and manage operational and compliance risks
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Drive process improvements to increase efficiency and productivity
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Promote the use of automation and technology to enhance operations
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Monitor key performance indicators and operational metrics
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Use data insights to guide decision-making and improve outcomes
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Attend customer meetings, audits, and operational reviews as needed
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Travel within the UK and Europe when required to support operations
Ideal Experience:
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Experience in customs leadership teams 5 + with Progression planning
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Background in logistics, freight forwarding, or supply chain environments
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Strong knowledge of UK customs processes and compliance rules
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Strong communication and stakeholder engagement skills
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Commercial awareness with a customer-focused approach
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Experience using customs systems such as CDS & other TMS.
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
To apply for this job please visit www.reed.co.uk.
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