Broadwood Resources Limited
Benefits:
- Part-time with the potential to progress to full-time hours
- A great place to work in a quality, established business
- Mileage allowance
- Possibility of some hybrid working, depending on business requirements
Company Overview:
We are recruiting for an IT Support Engineer on behalf of our long-established client who offers bespoke IT solutions to businesses across the UK. Their reliable team have extensive knowledge of hardware, software and maintaining IT infrastructure, from legacy systems to the latest technologies.
If you are an IT Engineer with a range of IT support experience and a thorough, professional approach to providing IT support on-site and via phone and email, we are waiting to hear from you!
To be considered for this position candidates should meet the required criteria AND must be based within reasonable commutable distance of Cullen, NE Scotland, as some working from the office will be required.
Key Duties & Responsibilities for our IT Support Engineer:
- Provide technical support; answering support queries either on-site or via phone or email
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- To assist with customer implementations either remotely or on-site
- To take ownership of user problems and be proactive when dealing with user issues
- Respond to enquiries from clients and help them resolve any hardware or software problems
- Support users in the use of computer equipment by providing the necessary training and advice
- To escalate more complex service issues to the relevant member of the team
Essential Skills and Experience Required for our IT Support Engineer:
- Basic understanding of PC hardware set-up and configuration
- Knowledge of networking, backup software and accounts software would be advantageous
- Excellent telephone manner and face-to-face communication skills
- Experience in diagnosing hardware and software faults
- Excellent inter-personal skills: diplomatic with the ability to inspire user confidence
- A thorough, professional approach
The Following Would Also be Advantageous:
- Experience of working for a small/medium sized business
- Broad range of IT support experience
- Confidence to explore the customer’s situation with them to develop a fuller understanding of the underlying need
- Ability to provide what is agreed with the customer
- Proactive – taking action to exceed customer expectations
- An advocate for customer satisfaction as a key value for themselves and the IT Team
- Able to deal effectively with dissatisfied customers
- Deliver effective and efficient use of time and resources
Schedule: Ideally 3 days per week with some flexibility towards working hours as these may change subject to requirements, pro-rata salary for part-time hours
Location: Cullen, NE Scotland/AB56
Apply today: Early interview and immediate start date available for the successful candidate
Broadwood Resources operates as a recruitment company specialising in full-time, part-time and temporary vacancies, sourcing candidates across multiple job boards and sectors on behalf of employers in the UK.
To apply for this job please visit www.reed.co.uk.
Make this application stronger
Use these quick checks before applying so your CV, interview preparation and job search are better matched to this vacancy.
Before you apply
Check the key details and make sure the role matches what you are looking for.
- Review the job title, company, location, salary and working pattern if provided.
- Check the skills, experience or qualifications requested by the employer.
- Make sure the commute, hours and contract type are realistic for you.
Tailor your CV
For IT Jobs, highlight the most relevant skills, experience and achievements linked to this type of work. Keep it honest, clear and focused on what the employer is asking for.
Use the CV Builder or browse Career Advice.
Prepare for interview
If your application is successful, prepare simple examples that show your motivation, strengths and suitability.
Keep searching smarter
Do not rely on one application. Keep searching similar roles and set up alerts so new vacancies reach you faster.