Administrator

Location: Ipswich

Full time 9am-5pm and office based

Overview

This is a newly created role within the business, offering an exciting opportunity to support the growth of our export retail accounts. As an Administrator, you will play a key role in delivering efficient administrative support, ensuring smooth coordination between internal teams and customers, and helping to maintain strong relationships while supporting timely cash collection

Key Responsibilities

• Maintain order trackers and sales monitoring systems.
• Monitor customer performance and flag risks or opportunities early.
• Produce weekly sales reports for agents.
• Support customers and agents with order management, sales analysis, and account queries.
• Review remittances, manage deductions, and liaise with Finance on allocations.
• Request and process credit notes, invoices, and customer statements.
• Review aged debt reports and follow up where needed.
• Ensure accurate customer and supplier setup in internal systems.
• Check agent commission statements and resolve discrepancies.
• Support marketing by assisting with brochures and POS materials.

Skills & Experience

• Previous experience in administration or customer service.
• Strong Excel and Microsoft Office skills.
• Good numeracy, literacy, and attention to detail.
• Educated to GCSE level (or equivalent).

Key Attributes

• Highly organised with strong attention to detail
• Proactive problem solver
• Customer-focused with good communication skills
• Team player with a flexible approach

In return, you’ll benefit from:

• A supportive and team-focused culture
• Opportunities for training and development
• A varied and engaging role where no two days are the same

If you are interested in this role, please apply with you up-to-date or contact Rachel Dunham at Reed Ipswich for more information