FSG Corporate Recruitment Services
Front of House Manager
London
£65,000 to £70,000
Front of House Manager needed for London HEAD OF GUEST SERVICES in Finance Firm – National Role covering the UK – We are seeking an experienced Multi Site Manager to oversee service delivery across a UK-wide portfolio, with two days per week based in London.
This role is responsible for driving consistent service standards, improving the tenant experience, and ensuring a hospitality-led approach across all sites.
Key Responsibilities
Service Standards & Strategy
Develop and maintain consistent service standards across the UK portfolio.
Ensure a premium, hospitality-led experience across all locations.
Identify and implement service improvements.
Operational Management
Oversee multi-site operations including reception, hospitality, concierge, and meeting room services.
Support site teams to maintain strong presentation and service standards.
Ensure consistent delivery across London and regional locations.
Tenant Engagement
Develop initiatives to improve tenant satisfaction and engagement.
Build strong relationships with occupiers, clients, and service partners.
Support tenant retention through high-quality service delivery.
Performance & Reporting
Monitor service performance through KPIs and tenant feedback.
Review trends and recommend improvements.
Present clear updates to senior stakeholders.
Leadership & Development
Coach and support site-based teams across the portfolio.
Promote consistent service behaviours and standards.
Help develop teams to deliver a high-quality client experience.
Skills & Experience
Experience in a Regional Client Services Manager, Account Manager, Workplace Experience Manager, or similar multi-site role.
Background in corporate services, commercial property, workplace experience, hospitality, or facilities management.
Comfortable managing a UK-wide portfolio with regular London presence.
Strong stakeholder management and client relationship skills.
Experience improving service standards across multiple sites.
Organised, proactive, and confident working with regional teams.
To apply for this job please visit www.reed.co.uk.
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