Credit Control Manager – £45,000 – £50,000 p.a. DOE

Hybrid: 2-3 days WFH

Are you an experienced Credit Control professional with strong leadership skills and a passion for driving cash collection performance?

We are seeking a Credit Control Manager to lead and develop a high-performing team within a fast-paced and growing organisation. This is an exciting opportunity to play a key role in optimising cash flow, reducing debt risk, improving processes, and supporting strategic business objectives.

The Role

As Credit Control Manager, you will be responsible for overseeing the day-to-day operation of the Credit Control function, ensuring effective debt collection processes and strong stakeholder engagement across the business.

Key responsibilities include:

• Leading, managing and developing a high-performing Credit Control team
• Driving cash collection performance and achieving debtor day targets
• Managing aged debt and ensuring robust follow-up procedures are in place
• Overseeing month-end reporting processes and ensuring compliance with internal controls and company policies
• Supporting the resolution of billing disputes and complex debt recovery cases, including legal escalations where required
• Reviewing and improving credit control processes, procedures and policies
• Supporting business projects and process improvement initiatives
• Building strong working relationships with operational teams and senior stakeholders to resolve outstanding issues efficiently
• Acting as a key contact for auditors and supporting audit requirements
• Delivering training and guidance to internal stakeholders on credit control best practices
• Monitoring team performance through coaching, development and performance management activities

About You

To be successful in this role, you will have:

• Proven experience managing and developing a Credit Control team
• Extensive knowledge of sales ledger, billing and credit control processes
• A strong track record of driving cash collection performance and reducing aged debt
• Experience recovering outstanding payments from local authorities, government bodies or large organisations
• Knowledge of debt recovery and litigation processes
• Strong analytical and problem-solving skills
• Excellent organisational skills with the ability to manage multiple priorities and deadlines
• Advanced Microsoft Office skills, particularly Excel
• Experience reviewing and improving operational processes
• Strong stakeholder management and communication skills, with the ability to build relationships at all levels

Desirable Experience

• Degree educated and/or professional Credit Management qualification
• Experience using ERP finance systems
• Knowledge of project management methodologies
• Experience leading teams through system or technology change
• Understanding of internal control frameworks and compliance requirements
• Experience within healthcare, social care or a multi-site organisation

What We're Looking For

We're looking for a proactive and results-driven leader who thrives in a fast-paced environment. You will be a confident communicator, capable of influencing stakeholders, managing complex situations professionally, and motivating your team to deliver outstanding results.

This is an excellent opportunity to join a growing organisation where you can make a significant impact, contribute to continuous improvement initiatives and further develop your leadership career.

If you're ready to take the next step in your Credit Control career, we'd love to hear from you.