We are seeking an ambitious, commercially driven, and highly experienced Lettings Manager/Director to lead and grow the lettings performance of three established London brands operating under the same property group.

This is a senior leadership position responsible for driving revenue, market share, profitability, operational excellence, and team performance across multiple offices and territories. The successful candidate will play a key role in shaping strategy, developing high-performing teams, and ensuring each brand maintains its unique identity whilst delivering exceptional commercial results.
Key Responsibilities

Business Growth & Strategy:

• Develop and execute the lettings strategy across all three brands.
• Drive market share, revenue growth, profitability, and portfolio expansion.
• Identify new business opportunities, partnerships, and market trends.
• Create and implement business plans, budgets, and growth initiatives.
• Monitor and analyse KPIs to ensure commercial targets are achieved.

Leadership & Team Development:

• Lead, motivate, and develop lettings managers and negotiators across multiple locations.
• Build a high-performance culture focused on accountability, customer service, and results.
• Recruit, train, mentor, and retain top talent.
• Conduct regular performance reviews and implement development plans.

Client & Landlord Relationships:

• Maintain strong relationships with key landlords, investors, and institutional clients.
• Support teams in securing major instructions and retaining high-value clients.
• Act as a senior representative of the group within the London property market.

Operational Excellence:

• Ensure consistent operational standards and best practices across all brands.
• Drive compliance with all lettings legislation, industry regulations, and company policies.
• Implement processes that improve efficiency, customer experience, and profitability.
• Work closely with Property Management, Marketing, Finance, and Senior Leadership teams.

Brand Management:

• Protect and enhance the reputation of each individual brand.
• Collaborate with marketing teams to deliver effective local and group-wide campaigns.
• Ensure each business maintains a strong market presence and competitive positioning.

Candidate Requirements:

• Proven track record in a senior lettings leadership role, ideally overseeing multiple offices or brands.
• Extensive knowledge of the London residential lettings market.
• Strong commercial acumen with evidence of delivering significant revenue growth.
• Exceptional leadership, coaching, and people management skills.
• Ability to influence and inspire teams at all levels.
• Excellent negotiation, communication, and relationship-building abilities.
• Strong understanding of lettings legislation and compliance requirements.
• Results-oriented with a strategic and entrepreneurial mindset.
• Full UK driving licence.

Key Success Measures:

• Revenue and profit growth across all three brands.
• Market share expansion.
• New landlord acquisition and portfolio growth.
• Team engagement, retention, and performance.
• Compliance standards and operational efficiency.
• Customer satisfaction and brand reputation.