Catch 22
Property Helpdesk Supervisor
Location: Bracknell (Hybrid)
Salary: Up to £35,000 + Benefits
Hours: 9am – 5pm (Mon – Fri) 37.5 hours per week
Contract: 9-Month FTC (Temp to Perm Opportunity)
Catch 22 are working with a Specialist UK care provider to recruit a Property Helpdesk Supervisor to oversee the day-to-day operation of a busy facilities helpdesk supporting a national portfolio.
This is a hands-on supervisory role, responsible for leading a small team, managing workloads, and ensuring a responsive, high-quality service across property and facilities queries. You will also act as the first point of escalation and support continuous improvement across processes and service delivery.
Key Responsibilities:
- Supervise and support a team of Helpdesk Administrators
- Allocate and monitor workload via CAFM systems (QFM)
- Act as first escalation point for complex issues
- Monitor service levels, reporting and performance
- Drive service improvements and helpdesk efficiency
About You:
- Experience within helpdesk, facilities or property support
- Previous team leadership or supervisory experience
- Strong organisational and customer service skills
- Confident managing multiple priorities and stakeholders
What's on Offer:
- Competitive salary + benefits package
- Hybrid working
- Strong team culture within a growing organisation
- Opportunity to secure a permanent role
To apply for this job please visit www.reed.co.uk.
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