Pear Recruitment: Branch Administrator

Location: St Albans

Salary: £13 an hour

Hours: Mon – Fri 9am – 4pm

Our client is an extremely well-established independent estate agency based in St Albans.

They are seeking an organised, proactive, and customer-focused Branch Administrator to join their busy Sales and Lettings team. This is a pivotal role within the branch, providing essential administrative support and ensuring the smooth day-to-day operation of both departments.

As Branch Administrator, you will play a key part in supporting the marketing, sale, and letting of properties while helping the team deliver an outstanding service to clients. You will be responsible for managing a range of administrative tasks, maintaining compliance with regulatory requirements, and ensuring that processes are completed accurately and efficiently.

Key Responsibilities:

Administration

• Provide administrative support to the Sales and Lettings teams, ensuring the efficient day-to-day running of the branch.
• Prepare, manage, and maintain documentation relating to property sales, lettings, and marketing activities.
• Ensure accurate record keeping and filing systems are maintained in line with company policies and compliance requirements.
• Support the branch in meeting all legal and regulatory obligations, including Anti-Money Laundering (AML) checks, identity verification, and compliance monitoring.
• Manage the issuing, tracking, and return of contracts, questionnaires, sales memorandums, and other key documentation.
• Coordinate property compliance requirements, including EPCs, Gas Safety Certificates, and EICRs.
• Verify property ownership and supporting documentation, including title deeds, planning permissions, building regulations, FENSA certificates, and council tax information.
• Manage tenant onboarding processes, including referencing, Right to Rent checks, credit checks, and tenancy compliance.
• Maintain accurate and up-to-date records for vendors, landlords, tenants, and applicants.
• Handle incoming calls, emails, and enquiries, directing them appropriately and always delivering excellent customer service.

Key administration tasks for sales and lettings, including but not limited to

• Verify property ownership and supporting documentation, including planning, building regulations, FENSA certificates, and council tax details.
• Ensure tenancy compliance and completion of all required documentation before move-in and key release.
• Manage tenant referencing, Right to Rent, and credit checks.
• Maintain accurate records for vendors, landlords, tenants, and properties.
• Handle incoming calls, emails, and enquiries, directing them to the appropriate team members.

Essential Requirements

• Previous administrative experience.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to multitask and prioritise in a fast-paced environment.
• A positive, can-do attitude with a willingness to take on a variety of tasks.
• A proactive and professional approach to client interactions.

Desirable Requirements

• Ability to use Reapit or other estate agency software.
• Knowledge of property laws and industry regulations is an advantage but not essential.
• Previous experience within an estate agency or property-related business.

If you are interested in this Branch Administrator position and would like to know more, please email your CV or telephone us on a strictly private and confidential basis.

*Recommend a friend* – Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information.

Due to the number of responses, we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days, you may assume you have not been selected this time – but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment.

Confidentiality – All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client.