vertex-it-solutions
2nd Line Support – Onsite at a school
Must have an Enhanced DBS
Key Responsibilities
- Manage and resolve 2nd line support tickets within agreed SLAs.
- Provide remote and face to face support to end users via phone, deskside support, email, and ticketing systems.
- Troubleshoot Microsoft 365, Azure/Entra, Windows Server and Desktop environments.
- Work with networking, virtualisation, cybersecurity, backup, and antivirus technologies.
- Identify recurring issues and contribute to service improvements.
Requirements
- Minimum 13 years' experience in an IT support role.
- Strong knowledge of Microsoft Server and Desktop Operating Systems.
- Experience with Microsoft 365, Entra ID, and Azure.
- Understanding of virtualisation, networking, Firewalls, and cybersecurity.
- Excellent communication, organisation, and customer service skills.
- Possess an Enhanced DBS clearance (essential)
- Experience working in a school required
What We're Looking For
A proactive, professional, and personable IT Support Engineer who is passionate about technology, professional, committed to delivering exceptional client service and with excellent communication skills at all levels.
To apply for this job please visit www.reed.co.uk.
Make this application stronger
Use these quick checks before applying so your CV, interview preparation and job search are better matched to this vacancy.
Before you apply
Check the key details and make sure the role matches what you are looking for.
- Review the job title, company, location, salary and working pattern if provided.
- Check the skills, experience or qualifications requested by the employer.
- Make sure the commute, hours and contract type are realistic for you.
Tailor your CV
For Teaching Jobs, highlight the most relevant skills, experience and achievements linked to this type of work. Keep it honest, clear and focused on what the employer is asking for.
Use the CV Builder or browse Career Advice.
Prepare for interview
If your application is successful, prepare simple examples that show your motivation, strengths and suitability.
Keep searching smarter
Do not rely on one application. Keep searching similar roles and set up alerts so new vacancies reach you faster.