Parkside Office Professional
Customer Service & Sales Administrator
Are you a highly organised customer service professional with experience in sales administration and export coordination? Do you thrive in a fast-paced environment where no two days are the same?
We are looking for a proactive and detail-oriented Customer Service & Sales Administrator to join a busy and growing team. This is a varied and rewarding role supporting both UK and international customers while helping deliver exceptional service standards.
The Role
You will play a key role in managing customer relationships, processing orders, coordinating export shipments, and supporting wider sales and operations teams. Working closely with colleagues across Sales, Supply Chain, Accounts, Marketing, and Logistics, you will help ensure a smooth customer journey from enquiry through to delivery.
This role would suit someone with strong administration skills, excellent communication abilities, and previous experience within customer service, export administration, or international logistics.
Key Responsibilities
Customer Service & Sales Support
- Manage inbound customer enquiries via phone and email
- Process customer orders accurately and efficiently
- Provide day-to-day support to the sales team
- Issue invoices and credit notes
- Maintain customer pricing and account information
- Resolve customer queries relating to products, stock, pricing, shortages, and deliveries
- Coordinate with supply chain and warehouse teams regarding stock availability and bulk orders
- Manage warranty claims from investigation through to resolution
Amazon & Customer Portal Management
- Process Amazon orders and acknowledgements
- Maintain and update ASIN codes
- Resolve pricing discrepancies and shortage claims
- Manage customer portals for key accounts
Export Customer Service & Administration
- Coordinate export orders from receipt through to dispatch
- Prepare and manage export documentation including:
- Commercial invoices
- Packing lists
- Certificates of origin
- Shipping and customs documentation
- Letters of credit
- Country-specific export paperwork
- Arrange collections and shipments with freight providers
- Liaise with freight forwarders, customs brokers, and shipping agents
- Support customers with international freight quotations
- Ensure compliance with international trade regulations and customs requirements
- Prepare Dangerous Goods Notes (DGN) and Chamber of Commerce certifications
- Monitor delivery schedules and resolve shipment or documentation issues
Team Support & Continuous Improvement
- Help foster a positive, high-performance team culture
- Support team coordination and scheduling
- Assist with developing and improving Standard Operating Procedures (SOPs)
- Identify opportunities for process improvements and efficiencies
Skills & Experience Required
- Previous experience in customer service, sales administration, export administration, or international logistics
- Strong knowledge of export documentation and shipping procedures
- Excellent organisational skills and attention to detail
To apply for this job please visit www.reed.co.uk.
Make this application stronger
Use these quick checks before applying so your CV, interview preparation and job search are better matched to this vacancy.
Before you apply
Check the key details and make sure the role matches what you are looking for.
- Review the job title, company, location, salary and working pattern if provided.
- Check the skills, experience or qualifications requested by the employer.
- Make sure the commute, hours and contract type are realistic for you.
Tailor your CV
For Accounting & Finance Jobs, highlight the most relevant skills, experience and achievements linked to this type of work. Keep it honest, clear and focused on what the employer is asking for.
Use the CV Builder or browse Career Advice.
Prepare for interview
If your application is successful, prepare simple examples that show your motivation, strengths and suitability.
Keep searching smarter
Do not rely on one application. Keep searching similar roles and set up alerts so new vacancies reach you faster.